THROUGHOUT THE MGH, “Excellence Every Day” is the goal for each and every hospital employee, whether providing hands-on clinical care to critically ill patients or ensuring the campus’s public restroom floors are clear so that no one slips or falls.
Excellence Every Day
Joint Commission lab survey window opens
MATCH IT: The Joint Commission will survey all areas of the MGH associated with laboratory service activities.
THROUGHOUT THE MGH, “Excellence Every Day” is the goal for each and every hospital employee, whether providing hands-on clinical care to critically ill patients or ensuring the campus’s public restroom floors are clear so that no one slips or falls. The daily emphasis on excellence is always of utmost importance. And sometime between Feb. 28 through Aug. 28, the hospital’s efforts to reach excellence every day will be assessed by Joint Commission laboratory surveyors.
The Joint Commission accredits and provides certification to more than 18,000 U.S. health care organizations and programs. Accreditation is a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. During the lab survey period, the Joint Commission will send three surveyors for a five-day review of the hospital’s laboratory services.
MGH practices on the main campus and off-site, including the MGH health centers, will be surveyed, as well as all on-campus laboratories. The assessment will include inspections of activities and areas associated with laboratory service activities – such as test ordering, specimen collection, test result management and point-of-care testing. Some common point-of-care tests are finger-stick glucose, urine dipstick and provider-performed microscopy.
“As with all survey processes, this is an opportunity for the MGH to demonstrate the excellent care we provide to our patients every day,” says Donna MacMillan, director of Operations for the MGH Pathology Service. MacMillan offers the following ways MGHers can help to ensure the hospital has a successful inspection:
“We’d like to remind the MGH community that this Joint Commission laboratory survey should be treated as a hospitalwide survey with a lab focus,” adds John Belknap, director of MGH Compliance. “All areas surveyors come upon – public areas and nonlab areas – can and will be assessed for compliance.”
For more information about the survey, contact MacMillan at email@example.com or 617-726-8887 or Cynthia Mansfield, associate director of Compliance and Operations for Clinical Pathology, at firstname.lastname@example.org or 617-726-8172.
U.S. News & World Report ranks Mass General #1 in New England and #2 in the nation based on our quality of care, patient safety and reputation in 16 clinical specialties.
Search the archive for previously published news articles, press releases and publications.
Departments and Centers at Mass General have a reputation for excellence in patient care. View a list of all departments.