MGH Help Desk streamlines ticket process
The Help Desk line (617-726-5085), will no longer prompt MGHers to make selections. Instead, staff will be connected directly to a Partners Help Desk analyst who will create a service ticket and assign it to the appropriate Telecom work group for telephone issues or the IS group for computer issues. This new process will improve Telecom ticket documentation, tracking and prioritization. For more information, contact Ed Logan at 617-724-6901 or email@example.com.
Changes at the Parkman Street and CNY Building 199 garages
Beginning Oct. 5, the Parkman Street Garage will be used for employee parking only (ID access only) on weekends and holidays. Parking and Commuter Services will not have a cashier on duty in the garage weekends and holidays. Patients and visitors can park in the garage but will need to process parking tickets in the Fruit Street Garage cashier office. The Charlestown Navy Yard parking facility (Building 199) will no longer have on site staff weekends and holidays. Employees may still use the facility on weekends with their ID and the public can still enter and process tickets using the credit card only machine lane. For more information, contact the MGH Parking Office at 617-726-8886.
Zombies invade the Paul S. Russell, MD Museum lecture series
Steven Schlozman, MD, of the MGH Department of Psychiatry, will present "Making Neurobiological Sense of the Current Fascination with Zombies" at the MGH Paul S. Russell, MD Museum of Medical History and Innovation from 6 to 8 pm on Oct. 8. To register, call 617-724-2755 or email firstname.lastname@example.org.
MassGeneral Hospital for Children REACH Symposium
MassGeneral Hospital for Children (MGHfC) will hold the REACH (Research, Education, and Awareness for Children with Hirschsprung's disease) symposium from 8 am to 1:30 pm on Oct. 11. The symposium – for physicians, researchers and parents – addresses many of the current challenges in Hirschsprung’s disease and will include a variety of topics such as clinical overviews of the disease and its complications. Speakers will include Allan Goldstein, MD, FACS, chief of the MGHfC Division of Pediatric Surgery and director of the Pediatric Neurogastroenterology Program and Daniel Doody, MD, MGHfC pediatric surgeon of the Department of Surgery. Register online or for more information about the program, email REACHirschsprungs@gmail.com.
Read more articles from the 10/04/13 Hotline issue.