Accessibility

Massachusetts General Hospital is committed to making communication accessible to all people. Many personal and interpretive services are available to patients, visitors and staff.

Contact Us

Susan Muller-Hershon
ASL Interpreter/ Support Services for the Deaf and Hard of Hearing
Phone: 617-726-6966
Videophone: 866-563-8843
smuller-hershon@partners.org

The following personal and interpretive services are available to patients and health care providers.

 

ASL Interpreter

An American Sign Language/English interpreter is available for patients and visitors to Mass General 24 hours a day, 7 days a week.

CART (Communication Access Real-time Translation) Services

Using CART, professional captioners type the speaker’s words into text, which can be read on a computer screen.

Videophone

A videophone is available in the White Lobby for deaf patients and visitors to call hearing providers through a video relay service or to make calls to other deaf videophone users. It is available 24 hours a day, seven days a week.

Closed Caption Television

Televisions with closed captions are available in patient rooms and public places at the hospital. Closed captioning is controlled by the television remote.

For more information and/or to request these services, contact the Interpreter Services Department at 617-726-6966 or videophone 866-563-8843.