Massachusetts General Hospital is committed to making communication accessible to all people. Many personal and interpretive services are available to patients, visitors and staff.
Contact Us
Susan Muller-HershonASL Interpreter/ Support Services for the Deaf and Hard of Hearing
Phone: 617-726-6966
Videophone: 866-563-8843
smuller-hershon@partners.org
The following personal and interpretive services are available to patients and
health care providers.
ASL Interpreter
A full-time American Sign Language/English interpreter is available for patients
and visitors to Mass General.
CART (Communication Access Real-time Translation) Services
Using CART, professional captioners type the speaker’s words into text, which can be read on a computer screen.
Videophone
A videophone is available in the Blum Patient and Family Learning Center for deaf patients and visitors to call hearing providers through a video relay service or to make calls to other deaf videophone users.
Video Relay
Deaf and hearing people can call each other through a certified video relay interpreter by calling 866-327-8877.
TTY Relay
Deaf and hearing people can call each other through a TTY relay operator by dialing 711 from any patient room.
Closed Caption Television
Televisions with closed captions are available in patient rooms and public places at the hospital. Closed captioning is controlled by the television remote.
For more information and/or to request these services, contact the Interpreter Services Department at 617-726-6966 or videophone 866-563-8843.
