Ambassadors in Mass General's police and security department can help patients and visitors with special assistance requests, such as getting out of a car or into a wheelchair.

Ambassadors are posted at the hospital's main entrance and other major entrances. Ambassadors are easily identifiable by their jackets and badges.

In addition, information desks are located throughout the hospital’s main campus buildings, near many of the major entrances. Volunteers and staff at the information desks are available to assist you with getting to your destination at the hospital. Information desk staff also can help answer questions or locate an ambassador or volunteer escort.

Wheelchairs are available at the hospital’s main entrance and other major entrances, including:

  • White Building / Main Entrance (55 Fruit Street, Boston, MA 02115)
  • Wang Ambulatory Care Center (15 Parkman Street, Boston, MA 02114)
  • Yawkey Center for Outpatient Care (32 Fruit Street, Boston, MA 02114)
  • Gray Building (90 Blossom Street, Boston, MA 02114)

Wheelchairs are not available at the entrance to the Jackson Building lobby.