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If you have a problem that you cannot solve with your doctor, nurse or other caregiver, please call the Office of Patient Advocacy
Patients, families, visitors or staff can contact the Office of Patient Advocacy with a concern.
You, your family, your significant other or your guardian have the right to tell us when something is wrong. This is called presenting a complaint. If you present a complaint your care will not be affected in any way. If you send a complaint by fax, e-mail or written letter, OPA will acknowledge your communication within two business days.
When contacting the Office of Patient Advocacy, please be ready to share the following information:
A representative from OPA will contact you, review your complaint, and make every effort to resolve your concerns at that time. If your complaint cannot be resolved in a timely manner it will become a grievance. OPA will review and resolve the grievance within 10 business days. If other departments are involved in the review, every effort will be made to resolve the issue within 30 days. An OPA representative will communicate with you if there is no resolution within the above time frames. A letter will be sent to you with the resolution. A letter will be sent to you that will include the name of the hospital contact, steps taken for the review, results of the review, and the completion date.
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