At APF, we work to build a collaborative relationship between patients and their care team.
At APF, we work to build a collaborative relationship between patients and their care team.
Check in using our patient kiosks for access to all our information.
Check in using our patient kiosks for access to all our information.

The concept for the Ambulatory Practice of the Future (APF) began with discussions and interactions among thought leaders and innovators at Massachusetts General Hospital who challenged many traditional assumptions about the current primary care experience and called for a new model of care. We incorporated input from multiple disciplines and from patients, the end result being our current practice model, which opened in July of 2010. The practice relies heavily on building a collaborative relationship between patients and their care team, enabling patients to connect more directly and deeply with the management of their own health and chronic illness.

In addition to a traditional waiting room, we offer work stations, including computers and coffee.
In addition to a traditional waiting room, we offer work stations, including computers and coffee.

Change is apparent in the APF. Patients and care teams make active use of the robust patient portal, Patient Gateway, ensuring accuracy and efficiency, and aiding quality and safety. We believe that a care model that promotes the highest degree of communication and collaboration between patients and the care team, both during and between episodes of care, will be a safer care model. With a heavy reliance on technology, care is conveniently provided to our patients in person as well as through virtual means such as email, telephone and video platforms to enable access to the team when needed.

We believe that effective patient education to promote increased self-management of chronic illness and shared decision making will lead to better care outcomes and an unsurpassed care experience. At the APF, patients and care teams develop a Health and Life Balance Plan, with a strong focus on personal wellness goals, around which their wellness and chronic illness conditions are managed together.

Our physical space is warm and inviting, welcoming patients and their families to journey with us in their health.

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