Appointments & Referrals

  • Introduction

Learn what patients need to know about referrals and pre-authorizations before seeing a physician or specialist at Massachusetts General Hospital.

  • Physician Referral Service: 800-711-4644
  • Managed Care Referrals: 866-489-4046

Depending on your health insurance provider or managed health care plan, you might need a pre-authorization or referral before seeing a physician or specialist at Mass General. Contact your health insurance provider if you have questions about the specifics of your health care coverage.

Insurance Pre-Authorizations Prior to your appointment, the Registration and Referral Center will validate your insurance information with your insurer and obtain any necessary pre-authorizations. If necessary, we will contact you before your visit to obtain additional registration and eligibility information.

Managed Care Referrals

The Registration and Referral Center will confirm that all necessary managed care referrals have been obtained from your primary care physician and completed before your appointment. We will contact you if we are unable to reach your physician.


Billing information

Read more about Mass General's billing services and learn answers to questions you may have about your bill.

The International Patient Center

Mass General’s International Patient Center helps patients from overseas with making appointments, transportation and language interpretation services.