Annual Exams

Annual physical exams should always be scheduled with your primary care physician. Ask to be placed on our reminder list, and we will send you a letter three months before your next annual exam is due. You can also schedule any appointments online using Partners Patient Gateway.

Partners Patient Gateway

Partners Patient Gateway is a fast, free, convenient and secure way to contact your doctor's office. Access Patient Gateway 24/7 to:

  • Communicate with your doctor's office
  • Request appointments and referrals
  • Check lab and imaging results
  • Request medications and refills
  • Pay your doctor's bills
  • Set appointment reminders

Access Partners Patient Gateway

Urgent Care and Same-day Appointments

We reserve a number of appointments each day for patients who have an unexpected illness or injury. Please call the urgent care line at 617-585-7413 to request an appointment. Please do not use Patient Gateway for an urgent care request.

Specialist Appointments

MGH Back Bay offers onsite specialty services for diabetes care, mental health and physiatry. Should you need it, your MGH Back Bay primary care physician can also refer you to a specialist at Massachusetts General Hospital or MassGeneral Hospital for Children.

Emergency Physician Coverage

MGH Back Bay has a physician on call for emergencies after business hours and on weekends. Please call 617-267-7171 to reach the physician on call. Patients with life-threatening emergencies should call 911.

Lab Work and Tests

Our lab is open from 8:15 am – 4:00 pm daily. If your doctor orders tests, you can walk into the lab between 8:15-11:30 or 1:15 -4:00 to have your labs drawn. Results are typically available within 48 hours through Patient Gateway or by mail within 2 weeks.

Please remember some results can take several days or even weeks to return to your provider. Pap smears can take over a month to be finalized. Your provider may wait until all results are returned before sending you the results.

You may have your blood tests done at Mass General or any of our affiliated labs

Please remember to bring your blood work requisitions (physician orders), ID and insurance information each time you have your blood drawn.

Nurse Visits

Our on-site triage nurses can speak with you between the hours of 8:30 a.m. – 4:15 p.m. If you have a medical question or concern that you would like your doctor to be aware of, in the interim, the Triage nurses can offer suggestions to relieve minor symptoms at home or answer questions about your child’s health. To contact our nurses, please use your Patient Gateway for non-urgent issues or call the front desk to leave the nurse a message and you will receive a return call.

Our new medical record system has streamlined your options for prescription refills. Please call your pharmacy first, if you need a refill, they will contact our office electronically. You may also request a refill via Patient Gateway as well. Please be aware that this can take up to 48 hours to fill, depending on your physicians availability.

Please plan ahead for your prescription needs. We ask that you do not call the on-call physician after hours to refill a prescription.

Prescription Refills

Patients have several options to refill prescriptions. Please plan ahead so your prescription is ready when you need it.

  • Order online using Patient Gateway
  • Ask your pharmacy to fax a request to our practice at 617-262-2608
  • Prescription refill line at 617-585-7411 for prescriptions such as narcotics, that require a hard copy

Prescriptions received between 9:00 am-4:30 pm, Monday through Thursday and 9:00 am-noon on Friday will be filled within 24 hours. Prescriptions received after these hours will be filled within 48 hours.

Please do not call the on-call physician after hours to request a prescription refill.

New Office Hours

8:00 a.m. – 12:00 p.m. and 1:00 p.m. – 5:00 p.m.
PLEASE NOTE: office closed between 12:00 p.m. and 1:00 p.m.

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