MGH Back Bay

Find answers to frequently asked questions about MGH Back Bay.


What information do I need to provide when scheduling my first appointment?

If you are a new patient at Massachusetts General Hospital, please begin the appointment process by calling the Mass General Registration and Referral Center at 866-211-6588 to register and obtain a unique Mass General Medical Record Number (MRN). The center is open Monday through Thursday, 8:00 am to 6:00 pm and on Friday from 8:00 am to 5:00 pm.

What if I need to cancel my appointment?

Please notify us at least 24–48 hours in advance. This makes the appointment time available to another patient who may need it.

What if I am late to my appointment?

We understand that sometimes patients are unavoidably delayed, but please understand that we may need to ask you to reschedule your appointment if you arrive more than 15 minutes late. Please plan ahead to allow additional time for parking and traffic, especially during Red Sox games.

Directions, Parking & Handicapped Access

Where is MGH Back Bay located?

Our office is located at 388 Commonwealth Avenue in Boston. Get directions and parking information

Is MGH Back Bay accessible through public transportation?

Yes. Get directions by public transportation

Is there parking at MGH Back Bay?

Parking is available in the Somerset Garage located on Newbury Street Extension for a cost. We do not have validated parking available in this garage. Limited metered on street parking is also available. Please be aware that on-street parking is not allowed from 8:00 am to 12:00 pm in the Back Bay on the second and fourth Mondays of the month. Please plan ahead to allow additional time for parking and traffic, especially during Red Sox games.

Learn more about directions and parking

Is MGH Back Bay handicapped accessible?

Yes. When scheduling your appointment please let us know if you need handicapped access.

Patient GatewayWhat is Patient Gateway?

Patient Gateway is a secure, online link to your primary care physician. Once you register for a Patient Gateway account, you can communicate with your doctor online as well as schedule appointments, access lab results or request a referral or a prescription refill.

Why should I use the Patient Gateway instead of e-mailing my doctor?

Patient Gateway has additional security features to protect your information compared to e-mail.

Insurance and BillingWhat insurance plans do you accept?

We accept most forms of insurance plans and participate in many managed care plans, including Blue Cross (including HMO Blue), Cigna, Harvard Pilgrim, One Health Plan, Private Healthcare Systems PPO, Tufts Health Plan, United Healthcare, Aetna (non-HMO), Mass Health, Neighborhood Health Plan, Network Health and Commonwealth Care.

Whom should I contact with billing questions?

If your billing question relates to services provided by Mass General staff physicians and specialists, please contact the MGPO Customer Service Department at 617-726-2040.

If your billing question pertains to a hospital stay, please contact a Mass General Billing customer service representative at 617-726-4098.

Learn more about billing

ReferralsWhat if I need to see a specialist?

All MGH Back Bay patients have access to several specialties at our practice as well as specialists in virtually every specialty and subspecialty at Mass General and MassGeneral Hospital for Children.

How do I get a referral to a specialist?

You must first make an appointment with your MGH Back Bay primary care physician, who will evaluate your health situation and determine whether you need to see a specialist. To complete your primary care physician’s referral, please contact our referral line at 617-585-7412 or use Patient Gateway. The referral request is typically completed within seven days.

Lab Tests & ResultsCan I get lab work done at MGH Back Bay?

Yes. Our lab is open from 8:00 am – 4:45 pm daily. If your doctor orders tests, you can walk into the lab any time for an appointment.

How do I get my lab results?

The quickest way to get your lab results is to sign up for our secure Patient Gateway so you can receive your results online. If you do not have a Patient Gateway account, your provider will mail you a letter within 2 weeks to report your lab results.

Urgent CareWhat if I need urgent care or a same day appointment?

We reserve a limited number of same day appointments for urgent patient health issues. Please contact us as early in the day as possible if you need to be seen the same day, and we will do our best to schedule an appointment for you with your doctor.

What do I do if I get ill after business hours?

If you have a life-threatening emergency, please call 911.

We have a physician on call after business hours and on weekends for emergencies and illnesses that are not life-threatening. The on-call physician is not available for prescription refills, scheduling appointments, lab results or other non-urgent matters. Please call 617-267-7171 to page the on-call physician.