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Find answers to frequently asked questions about MGH Back Bay.
If you are a new patient at Massachusetts General Hospital, please begin the appointment process by calling the Mass General Registration and Referral Center at 866-211-6588 to register and obtain a unique Mass General Medical Record Number (MRN). The center is open Monday through Thursday, 8:00 am to 6:00 pm and on Friday from 8:00 am to 5:00 pm.
Please notify us at least 24–48 hours in advance. This makes the appointment time available to another patient who may need it.
We understand that sometimes patients are unavoidably delayed, but please understand that we may need to ask you to reschedule your appointment if you arrive more than 15 minutes late. Please plan ahead to allow additional time for parking and traffic, especially during Red Sox games.
Our office is located at 388 Commonwealth Avenue in Boston. Get directions and parking information
Yes. Get directions by public transportation
Parking is available in the Somerset Garage located on Newbury Street Extension for a cost. We do not have validated parking available in this garage. Limited metered on street parking is also available. Please be aware that on-street parking is not allowed from 8:00 am to 12:00 pm in the Back Bay on the second and fourth Mondays of the month. Please plan ahead to allow additional time for parking and traffic, especially during Red Sox games.
Learn more about directions and parking
Yes. When scheduling your appointment please let us know if you need handicapped access.
Patient Gateway is a secure, online link to your primary care physician. Once you register for a Patient Gateway account, you can communicate with your doctor online as well as schedule appointments, access lab results or request a referral or a prescription refill.
Patient Gateway has additional security features to protect your information compared to e-mail.
We accept most forms of insurance plans and participate in many managed care plans, including Blue Cross (including HMO Blue), Cigna, Harvard Pilgrim, One Health Plan, Private Healthcare Systems PPO, Tufts Health Plan, United Healthcare, Aetna (non-HMO), Mass Health and Neighborhood Health Plan
If your billing question relates to services provided by Mass General staff physicians and specialists, please contact the MGPO Customer Service Department at 617-726-3884.
If your billing question pertains to a hospital stay, please contact a Mass General Billing customer service representative at 617-726-3884.
Learn more about billing
All MGH Back Bay patients have access to several specialties at our practice as well as specialists in virtually every specialty and subspecialty at Mass General and MassGeneral Hospital for Children.
You must first make an appointment with your MGH Back Bay primary care physician, who will evaluate your health situation and determine whether you need to see a specialist. To complete your primary care physician’s referral, please contact our referral line at 617-585-7412 or use Partners Patient Gateway. The referral request is typically completed within seven days.
Yes. Our lab is open from 8:00 am – 4:45 pm daily. If your doctor orders tests, you can walk into the lab any time for an appointment.
The quickest way to get your lab results is to sign up for our secure Patient Gateway so you can receive your results online. If you do not have a Patient Gateway account, your provider will mail you a letter within 2 weeks to report your lab results.
We reserve a limited number of same day appointments for urgent patient health issues. Please contact us as early in the day as possible if you need to be seen the same day, and we will do our best to schedule an appointment for you with your doctor.
If you have a life-threatening emergency, please call 911.
We have a physician on call after business hours and on weekends for emergencies and illnesses that are not life-threatening. The on-call physician is not available for prescription refills, scheduling appointments, lab results or other non-urgent matters. Please call 617-267-7171 to page the on-call physician.
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