• What information do I need to provide when scheduling my first appointment?
  • What if I need to cancel my appointment?
  • What if I am late to my appointment?

Directions, Parking & Handicapped Access

  • Where is MGH Back Bay located?
  • Is MGH Back Bay accessible through public transportation?
  • Is there parking at MGH Back Bay?
  • Is MGH Back Bay handicapped accessible?

Partners Patient Gateway

  • What is Partners Patient Gateway?
  • Why should I use the Patient Gateway instead of e-mailing my doctor?

Insurance and Billing

  • What insurance plans do you accept?
  • Who should I contact with billing questions?


  • What if I need to see a specialist?
  • How do I get a referral to a specialist?

Lab Tests & Results

  • Can I get lab work done at MGH Back Bay?
  • How do I get my lab results?

Urgent Care

  • What if I need urgent care or a same day appointment?
  • What do I do if I get ill after business hours?

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