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Being prepared for your visits will benefit you in many ways. You may have a better experience and feel less stress by following the helpful hints outlined below.
Learn about your insurance coverage and limits, and bring your insurance cards and referrals to your visits. Depending on your treatment, you may need additional authorizations or referrals during the course of your care. Our financial counselors are available at (617) 726-2192 to help answer any questions you have.
To ensure that your appointment goes smoothly, it is important for us to have the most up-to-date information. Update your hospital registration information by calling Patient Registration toll-free at (866) 211-6588. For more information about registration, click here.
Before your appointment, prepare a list of questions for your care team. Bring a notebook and pen, a tape recorder or a friend or family member to help you remember the information from your clinic visit.Each patient’s cancer journey is unique. We understand that you have questions and concerns. Remember that every question is a valuable one. The list below has some examples of questions you might want to ask your care team.
Do your best to arrive on time. If you know you will be late or miss a visit, please call us.Bring something to help pass the time
Bring a book or activity to pass time between treatments or while waiting for your appointment. The length of each patient’s appointment will vary. If you would like to get some work done or browse the internet while you wait, the Cancer Center offers free Wi-Fi.
We offer several parking options, including garages beneath the Yawkey Center, on Fruit Street and on Parkman Street. Valet parking is available for a fee in front of the Cox Building, Yawkey Center and the Wang Ambulatory Care Center. If your appointment is in the Yawkey Center, it is most convenient to park in the Yawkey garage. For garage locations, visit http://massgeneral.org/visit/maps.
Patients receive a reduced rate in the parking garages. Please be sure to show your ID bracelet ID to the parking garage cashier to receive the patient rate.
For more information, or to learn about reduced rate parking passes for frequent patient visits, please call the Massachusetts General Hospital Parking Office at 617-726-8886 or the Commuter Services Office at 617-724-6588
Free Shuttle Service
Visitors can get around the Mass General campus by using the free shuttle that travels between buildings, including the Cox Building, Jackson Building and the Yawkey Center. Shuttle schedules and locations are available at the information desk in the main hospital lobby and the Yawkey Center lobby. If you need a wheelchair or any assistance traveling between buildings, please ask our staff or volunteers.
Some patients may be eligible for community transportation assistance programs. Learn more about Getting to MGH, or if you need additional assistance, call our Oncology Resource Specialist at 617-724-0295.
See our Accommodations List, or if you need additional information, call our Oncology Resource Specialist at 617-724-0295.
Why does the team need a copy of all scans (CT , PET, and MRI) on a CD?We upload the images on to our electronic medical record system so that all of your care providers can review them. We ask the Mass General Department of Radiology to review them formally and document their findings.
Why do you need my biopsy slides? Mass General’s Department of Pathology reviews the biopsy slides and renders an opinion. A report from another hospital is not sufficient.
What medical records do you need? We need all of the medical records pertaining to your cancer diagnosis.
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