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Medical Interpreters and Community Health Workers

The Medical Interpreters/Community Health Workers program aims to reduce barriers to health care for MGH Chelsea patients with limited English proficiency by providing high-quality linguistic and navigation services.

People with limited English proficiency (LEP) face a complicated and unfamiliar health care system, with additional barriers posed by language and cultural differences. In Chelsea, a large and evolving immigrant and refugee population adds further complexity to medical care, presenting challenges related to extreme poverty, trauma, and distrust in governmental systems. The Medical Interpreters and Community Health Workers help patients overcome these barriers and successfully navigate the health care system. Over time, the program also works to help MGH Chelsea build trusting relationships with its existing and potential patients to bridge the various cultural, language, and social barriers to accessing health care resources.

MI/CHW staff members are both trained medical interpreters (MIs) and community health workers (CHWs), which allows them to facilitate medically accurate communication between LEP patients and health care providers. They are strong patient advocates and hold the language and cultural perspective necessary to help patients navigate within the health center, hospital, and larger community.  Staff provides on-site interpretation and community health services for patients who speak Spanish, Portuguese, Dari, Russian, Arabic, Serbo-Croatian, Bosnian, French, Somali, American Sign Language, Nepali, Haitian Creole and May Maay.  On-call interpreters are hired as needed for other languages, such as Albanian, Vietnamese, Korean, Tibetan, Tigrinya, Kunama, and Amharic. 

2014 Outcomes

  • ~6,609 patients served (19 staff members using 23 different languages)
  • The Medical Interpreting/CHW Team reported 19,412 Medical Interpreting encounters, 13,119 Community Health Work encounters (increase from 11,523 in FY13) and 554 On-call encounters coordinated.
  • Multiple educational workshops were held for specific patient groups in association with the Immigrant and Refugee Program, the Food for Families Program, the Chelsea Police Department, and Chelsea Schools.

Anna Spiro

Phone: 617 887-3747
Email: ASPIRO@PARTNERS.ORG