Quality and Safety

MassGeneral Hospital for Children is dedicated to providing the highest quality care to every patient. The Quality and Safety Team works to identify and support strengths as well as opportunities for improvement across the hospital.

Vision for Quality & Safety

As a national leader in Quality and Safety, MGHfC will be distinguished by a culture that partners with patients and families to assure that care is safe, high quality, equitable and efficient.

This culture is characterized by: Teamwork Transparency Continuous learning and improvement Communication Innovation

Initiatives

MassGeneral Hospital for Children (MGHfC) has a long history of service-wide and unit-based projects to improve quality and safety.

We measure our performance through a variety of local and national quality improvement (QI) projects designed to address the Institute of Medicine recommendations for providing care that is safe, effective, patient-centered, timely, efficient and equitable. Read more about QI projects at MGHfC.

Spotlights

Staff Push Injury-Prevention Laws
Staff Push Injury-Prevention Laws
Recent state bills, including one regulating the use of all-terrain vehicles, have become law with help from MGHfC advocates. Learn more.

Patient Experience of Care

Patient Experience Survey Comments

"Quality care from every person on the team. Extraordinarily high-quality care."

"The nurses and doctors were incredibly compassionate."

"Every single part of it was fabulous. I was so impressed with everybody and the way everything went."

Inpatient and Outpatient Satisfaction of Care: Using a variety of survey tools, MGHfC measures patient and family satisfaction of inpatient and outpatient care. We compare our scores against similar hospitals across the country to understand where we need to focus our improvement efforts. Using both quantitative and qualitative data, we regularly deploy initiatives to improve the inpatient and outpatient experience of pediatric care. We are committed to our Family Advisory Council for efforts related to satisfaction and family-centered care.

MGHfC Quality and Safety Executive Committee We have assembled a team of highly skilled leaders in pediatrics for our executive team. This team meets monthly to provide insight, guidance and leadership for key quality and safety projects.

Executive Leaders
Peter Greenspan, MD, Vice Chair; Medical Director, MGHfC
Debra Burke RN, MSN, MBA, Associate Chief Nurse Women and Children, Mental Health and Community Health Nursing
Sandy Dodge McGee, MHA, Executive Director, MGHfC

Quality Directors
Esther Israel, MD, Chairperson, Quality and Safety
John Co, MD, MPH, Director, Outpatient Quality and Safety
Peter Masiakos, MD, Director, Pediatric Surgery Quality and Safety

Quality and Safety Staff
Kristen Solemina, MPH, Quality and Safety Manager
Denise Lozowski, RN, MSN, CPPS, Quality and Safety Nurse Coordinator
Natalie Johnson, MPH, Quality and Safety Program Coordinator

Quality and Safety Elected Members
Peggy Settle, RN, PhD, Neonatal Intensive Care Unit Nurse Director (Two-Year Term)
Annie Murray, MD, Pediatric Chief Resident (One-Year Term)

For more information about Quality and Safety at MGHfC, contact: mghfcqs@partners.org

patient

Excellence in nursing

Our nurses were first in the state to obtain Magnet recognition, and are committed to providing the best possible care for children and families.