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Friday, May 2, 2014
FROM OBSERVATION TO INNOVATION: Warshaw, left, and Kimball
Alexa Kimball, MD, MPH, medical director of the MGPO, received the 2014 Nathaniel Bowditch Prize on April 29. Named in honor of the self-taught scholar and celestial navigator who helped raise support for the construction of the MGH in the 1800s – the annual award recognizes an individual or team for increasing the quality of care at the hospital while reducing costs.
“A simple observation with a lot of good backup can lead to remarkable innovation,” said Kimball. “I want to thank the leadership and trustees who clearly make this a priority and foster a culture that really allows us to innovate today and for the future.”
Kimball was nominated for introducing two innovations focused on patient-missed appointments. “Smart-booking” initiated a more streamlined approach to scheduling, which resulted in an improvement in patient arrivals without overburdening physicians, as well as the expansion of the program into three departments. “Smart-calling” – using data culled from 1.72 million medical records – is based upon a tool that targets patients who have a 90 percent likelihood of missing appointments. These patients then receive additional reminder phone calls. The program is currently used in 30 MGH clinics.
During the award ceremony in the Trustees Room, Andrew Warshaw, MD, chairman of the Bowditch Prize Committee and former chief of the MGH Department of Surgery, congratulated the nominees. “The extraordinary creativity of the MGH staff is evident in the breadth of the Bowditch Prize nominees, clinical and non-clinical,” he said. “While there can be only one winner, all of the nominations attest to recognition and appreciation by their peers and leaders.”
The Bowditch prize was established in 2000. Those considered for the award are nominated by their peers. The top idea is selected by the prize committee, and winners receive a $5,000 cash prize.
Read more articles from the 05/02/14 Hotline issue.
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