What are your office hours?
Our office hours are Monday – Friday 8:30 am – 4:30 pm.
Can I make an appointment as a new patient?
New patient availability is limited at this time. If you would like to find another physician at Mass General, please call the Physical Referral Service at 800-711-4644.
How can I access your online services?
You can access our online services by logging on to our secure website service, Patient Gateway. Enrolling in our online services is quick and easy. Simply go to Patient Gateway, and click the “Enroll Online” link.  Our online services offer a convenient way to:
  • Communicate with your provider
  • Request an appointment
  • Cancel an appointment
  • Request a prescription refill
  • Request a referral
  • Request an insurance referral
  • View most of your lab results
What can I expect at my appointment?
At your appointment with MGH Downtown Primary Care you can expect the following standards for excellence in health care:
  • Your team will answer your questions, helping you better understand your health needs, and providing you with educational materials specific to your health care plan.
  • When you have concerns about your health, your health care team will work with you to determine the best way to treat your needs. They will develop a care plan just for you.
  • Our office can help you transfer records from your last provider.
  • Our practice can screen and treat you for behavioral health issues, such as depression, and connect you with other specialists.
What can I do to help my health care team?
Be an active team player:
  • Ask health questions so you understand your diagnoses and health care needs
  • Communicate with your medical home team
  • Tell us about your medical history and other health care providers, including visits to the emergency department or urgent care
Take care of your health:
  • Collaborate with the team to develop your health care plan
  • Set reachable goals
  • Ask questions to make sure you understand how to follow the plan
  • Tell your team if you have trouble following the plan or taking your medications
  • Review the plan and change the goals as needed
Have a checklist for your appointment:
  • Bring a list of your current medications and request any refills needed
  • Bring a list of your questions with you
  • Write down the answers
  • Before you leave the office, be sure you know what you need to do until your next visit

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