The Massachusetts General Hospital provides an excellent learning environment for healthcare management students interested in careers in hospital leadership. Each summer, the MGH accepts a limited number of master’s degree students for administrative internship opportunities. Selected students gain exposure to the complex operations of a major academic medical center, become engaged in a mix of observational experiences and project-based work, and receive guidance and mentorship from experienced healthcare executives.
Administrative Interns join a specific MGH department for the summer and are precepted by an Administrative or Executive Director. See the Faculty tab for profiles on some of our recent administrative internship preceptors. Each department has different needs and those needs change from one summer to the next, but the preceptors try to provide students with a broad range of learning opportunities depending on the priorities of the department for that particular year. Sample activities include:
- Attending staff and/or team meetings
- Observing clinical care and speaking with caregivers
- Reviewing resumes and conducting telephone and in-person interviews to assist with staff recruiting
- Developing process flow maps of current processes and making recommendations around how to improve processes
- Supporting the capital budget process and/or evaluating prospective products or vendors
- Attending grand rounds or other medical education lectures
- Reviewing and completing financial analyses and statements
- Assessing and summarizing new business opportunities
- Drafting communications
- Supporting accreditation applications and site visits
- Presenting recommendations and results
Interns meet regularly with their preceptor to discuss their progress. In addition, interns meet regularly with each other and other preceptors to share information about their projects and hot topics in healthcare.
Please note that students that apply for and/or complete an administrative internship at MGH are at neither an advantage or disadvantage if they later choose to apply to the post-graduate MGH Administrative Fellowship Program.
Internship preceptors vary from one year to the next, but below is a representative sample of recent internship preceptors.
Mara Bloom is the Executive Director for the Cancer Center at Massachusetts General Hospital; a member of Partners Healthcare. She oversees the Cancer Center’s program development, clinical operations and practice management, clinical trials management, research management, strategic planning, marketing and communications, and network development.
Prior to Massachusetts General Hospital, Mara worked at NewYork-Presbyterian Hospital in Manhattan for 11 years in various roles including the Director of the Oncology Service Line, Director of Performance Improvement, and Director of Planning. Earlier in her career, she worked at the New York City Health and Hospitals Corporation in the Division of Corporate Affairs. Mara has a J.D. from the University of Miami School of Law and is a member of the bar in both Florida and New York. She currently serves on the Executive Committee of the National Comprehensive Cancer Center Network in the role of Secretary and is a member of the Health Management Academy Oncology Forum.
“Over the past 2 years, I have had the honor to serve as a preceptor for Massachusetts General Hospital Administrative Interns. I have been impressed by the interns' ability to drive significant projects in a short period of time. In the Cancer Center, interns have participated in quality improvement, care redesign, financial planning and operational planning initiatives. I also think the interns enjoy all the opportunities to shadow departmental leaders across a variety of settings.”
Bill Hynes is the Executive Director for the Pathology Service at Massachusetts General Hospital; a member of Partners Healthcare. He oversees the departments' financial management, business development, strategic planning, practice management and research management activities. In addition, he serves as Co-Chair on a system wide committee for laboratory strategy and performance improvement. In his 14 years at MGH, he has also directed the Radiation Oncology department and Cancer Center.
Bill has 25 years of experience in health care management of academic medical centers. Prior to coming to Massachusetts General Hospital, he worked as a consultant for Deloitte and as Cardiovascular Medicine Administrator at Yale Medical School. Bill has a BS in Business Administration from Villanova University and an MHSA degree from the University of Michigan.
“MGH Pathology is committed to providing an experience that will give the intern exposure to different aspects of the hospital management world. I work closely with the intern to support their efforts, but try to identify projects that give a decent level of autonomy and independence. Weekly one-on-one meetings are used not only to assist the intern with projects, but also to provide information about the hospital and connect their work experience back to their academic studies. This past summer our intern led the development of an important faculty survey, performed an operational analysis measuring impact on patient flow and developed a methodology and data capture process for measuring faculty clinical workload.”
KRISTEN MASSIMINE, Ph.D.
Kristen Massimine is currently the Director, Relationship Management for Massachusetts General Hospital’s Network Development department. In this role, Kristen is responsible for setting administrative direction for the development and execution of new business relationships between the MGH and community institutions and physicians. Such work includes developing operational processes and procedures, managing the implementation of larger relationships, participating in negotiations and shaping the structure of collaborations with outside institutions. Kristen comes to her role at MGH from Boston Children’s Hospital where she was recruited to focus on network development activities.
Prior to joining Boston Children’s, Kristen served as a consultant with The Chartis Group, an advisory services firm that provides management consulting and applied research to leading healthcare organizations. She has also worked in drug discovery at Yale University. Her main research focused on the development of novel strategies for the treatment of two parasitic diseases, toxoplasmosis and malaria. She holds a Ph.D. in Pharmacology from Yale University and a B.S. in Biological Chemistry from Bates College.
ANDREA PACIELLO, FACHE
Andrea Paciello is the Executive Director of Radiation Oncology at Massachusetts General Hospital. In this role, she is responsible for the finances, human resources, clinical operations and practice management, business development and space planning, and management of the research and educational programs for radiation oncology services across eight sites. Recently, Andrea also assumed responsibility for operationalizing MGH’s new 14-story Lunder Building - transitioning the space from a construction site to a vibrant hub of the campus, providing 5 floors of inpatient and ICU beds, 3 floors of operating rooms plus a new sterile processing center, an expanded emergency department, 2 floors of radiation oncology services, and new materials management and mechanical support facilities. Prior to assuming her current role in 2008, Andrea served as Administrative Director of Burns, Plastic Surgery, General Surgery, Trauma and Emergency Surgery, and Surgical Oncology at MGH. Andrea also has been responsible for supporting the MGH in its institutional planning for a new Simulation and Learning Laboratory that merges world-class expertise in simulation with a longstanding academic library.
Andrea completed a two-year Administrative Fellowship at MGH. She holds a Bachelor of Arts in Journalism and Political Science from the University of North Carolina at Chapel Hill and a Masters in Healthcare Administration from the University of Michigan in Ann Arbor. She is an active community volunteer with the Junior League of Boston and also serves as a volunteer wish granter with the Make-A-Wish Foundation of Massachusetts and Rhode Island. She is an active contributor to the American College of Healthcare Executives, having served a three-year elected term as the ACHE Regent representing Massachusetts and currently serving on the Board of ACHE’s Massachusetts chapter. She is Board Certified in Healthcare Management and a Fellow in the American College of Healthcare Executives.
“I remember how formative my own administrative internship experience was as I began my career in healthcare, and I feel privileged now to be able to provide the opportunity to help students in their own growth and development. I’ve been precepting students for 6 years, and I am always impressed by their intelligence, initiative and enthusiasm. Their minds (and resume) are enhanced by the time they spend at MGH, but as an organization committed to teaching the future of the field, we likewise benefit from their presence.”
Gary Smith is the Sr. Administrative Director for Research Management at the Massachusetts General Hospital (MGH). His primary responsibilities are to assist the Senior Vice President for Research in a broad range of financial and administrative activities that support the operations of the MGH research enterprise. Before moving to his current position, he was the Administrative Director for Research in the Department of Surgery at MGH. Gary has been employed at MGH for the past 13 years. Prior to joining MGH, Gary was a Research Administrative Director for a group of departments at Beth Israel Deaconess Medical Center in Boston. Before moving to Boston, he worked 10 years in a central office role for the Research Foundation for Mental Hygiene, Inc. in Albany, New York.
Gary has been an active member of the National Council of University Research Administrators (NCURA) since 1999. He served as the Chair of Region I, Region I Treasurer, participated in Regional Program Committees, Regional Advisory Committee, National Nominating Committee, and faculty member for the Region I Essentials in Research Administration. He is a frequent speaker at both NCURA National and Regional meetings. Gary received his Bachelor’s Degree from Siena College in Loudonville, NY and his Master’s Degree from Sage Graduate School in Albany, New York.
“I feel that my role as a preceptor is to not only have the interns work on projects, but to give them the best experience possible during their internship allowing them to see firsthand how the research enterprise at a major academic medical center is managed.”
How to Apply
To be considered, students must meetALLof the following criteria:
- Be currently enrolled in an accredited master’s degree program with a specific concentration in healthcare
- Able to work full-time during the summer (Monday-Friday, 8 hours/day during business hours)
- Be fluent in reading, writing and speaking English
- Demonstrate intelligence, initiative, independence, adaptability and strong communication skills
MGH is a busy and complicated healthcare environment. Successful students demonstrate the ability to juggle their workload and to absorb and assimilate an extraordinary amount of new knowledge in a very short amount of time.
Students that meet the above criteria and are interested in being considered for an Administrative Internship at MGH may apply electronically via the MGH Careers website by the second Monday in January. The posting becomes available each fall no later than mid-November and can be found by going to massgeneral.org, clicking on Careers, and then searching jobs by typing in Administrative Intern.
A limited number of interested students will be asked to complete a brief telephone interview with a group of internship preceptors. Students are typically notified in mid to late February if they have been selected for an internship. Each student’s start and end dates is determined jointly by the preceptor and student based largely on the student’s school schedule, but most placements begin in late May and last 10-12 weeks. Prior to starting the internship, students are expected to provide their preceptor with any specific requirements their graduate program may require. Interns are required to complete a criminal background check prior to their start date and are expected to comply with all hospital policies, including protecting patient privacy and confidentiality.
Internships come with a modest hourly stipend. Students are responsible for arranging and funding their own housing and transportation during the summer.
In order to ensure a quality educational experience for each intern, we accept a limited number of students each year. Students that are not selected will be notified by email in March. Because of the volume of inquiries, we are able to answer questions about the internship only from those students selected to serve as Administrative Interns.