Your First Visit

When you arrive, please check in with the receptionist. You will find it helpful to bring a date book or calendar to keep track of your appointments and tests. Also, we encourage you to bring someone with you.

Ideally, you will know in advance the duration of your visit. We make every effort to keep to the schedule, but unforeseen delays do occur. In the event you do have to wait, please refer to the “While You Are Here” section of this booklet for ideas on how to help pass the time.

You may be asked to complete paperwork while you are waiting for your provider.

Otherwise, please have a seat in our waiting room until your name is called. Please note that we do have multiple clinical services on our unit and some patients may be seen in a different order than their arrival.

After your appointment, please check out with the secretary and schedule your next appointment or tests, if needed.

Subsequent Visits

To change your appointment for any reason please call the office at (617) 726-3906 as early as possible, but at least 24 hours in advance.

Office Hours

Monday through Friday 8:30 am to 5 pm

Insurance

At each office visit you will be asked to provide your hospital blue card, your insurance card, your referral – if your insurance is an HMO/PPO – and your co-payment, if applicable. This is required at the time of the visit. (Cash, check and Visa or MasterCard accepted)

Registration

All MGH outpatients must have a current blue hospital registration card for hospital services. You may get one at Patient Registration on the first floor of the Wang Building, next to the outpatient pharmacy, Monday through Friday from 8 am to 4:30 pm. Please arrive at least 15 minutes prior to your scheduled appointment if you need to register for a blue card. Remember to bring all of your insurance cards with you. You may also register in advance by phone by calling Patient Registration at 866-211-6588 (hours are Monday through Friday, 8 am to 8 pm). For all visits, please remember to bring your blue hospital card.

Referrals

Some patients seen in our practice (except for the GID/STD clinic) need a referral from their primary care provider. Please consult with your insurance carrier prior to your appointment. If a referral is needed but not obtained, you will be responsible for payment. If you have questions about obtaining insurance or need financial services, please consult the Social Services Section of this guide.