Mass General Imaging Patient Stories

Firsthand accounts by patients of Massachusetts General Hospital Imaging underscore our commitment to compassionate care.

The people of Mass General Imaging make it their mission to not only treat every patient with respect and compassion but also make each patient's journey through the imaging process safe and as comfortable as possible. The following stories demonstrate how we're doing—in our patients' own words.

Mass General employee witnesses Excellence in Action from the patient side

A Mass General employee commends the exceptional service she received as a patient at Mass General Imaging.

Cancer survivor finds relief after months of debilitating pain

Albert Arrolata thought things couldn't get much worse after he was diagnosed with kidney cancer. But once it was treated, the real pain began.

Arteriovenous malformation triggers a patient's near-fatal hemorrhage

Software engineer Lori Corbani was never sick. Yet one day, she was rushed to Massachusetts General Hospital after suffering a near-fatal brain hemorrhage triggered by a congenital condition.

A family faces their high risk of aneurysm together

After Sharon Shea was stricken with an aneurysm, she had life-saving, emergency surgery at Massachusetts General Hospital. During her recovery, her family history emerged and helped get treatment for her son.

A stroke patient's family is faced with difficult decisions at a critical time

After Barbara Collard suffered a massive stroke, she missed the window of opportunity to benefit from clot-dissolving drugs. When she arrived by helicopter at Massachusetts General Hospital, her family had to make decisions quickly.

A Mass General breast technologist tells her patients why she never misses a mammogram

Dolores Dunne LeGeyt is a Mass General breast imaging technologist who has never missed a mammogram. She is also a breast cancer survivor.

A blogger shares her brush with breast cancer

Mass General patient Terry Marotta faced a situation that most women dread. Although up-to-date on her yearly mammograms, she knew something wasn't right.

A Mass General breast cancer patient overcomes her challenges

Blind since birth, Lil had difficulty getting to medical appointments including annual mammograms. With help from a patient navigator, she learned to overcome the many challenges she faced with a breast cancer diagnosis.

Delva Campbell
A Mass General patient with fibroids talks about why she chose the procedure that changed her life

A patient whose life was regularly disrupted by a painful and common gynecological condition, Delva Campbell decided to take action.

Ed and Michelle Beale
A brain cancer "warrior" takes the trip of a lifetime

Mass General patient Michelle Beale's journey started with debilitating headaches. Now she's traveling around the world.

Brian Fernandes and Josephine Rotolo
Caring staff members make MRI “a breeze” for our youngest patients

For pediatric patients at Mass General, our team of experts provides special attention, every step of the way.

Mass General Imaging Chelsea
A patient who needs frequent CT scans expresses gratitude

The imaging professionals at Mass General Imaging Chelsea receive a special commendation from a distinguished patient.

Radiologist Dr. Mary Staffa and mammographer Linda Cronin
Mass General Imaging brings “something special” to mammography

Two of our breast imaging patients write to let us know how Mass General Imaging supports them when it’s time for a screening and diagnostic mammogram.

Jo-Anne Shepard, MD, Rahmi Oklu, MD
Patient expresses gratitude for "amazing" treatment that’s actually standard procedure

Mass General Imaging offers image-guided treatments for many different conditions, performed by expert physicians who demonstrate their compassion on a regular basis.

Angela Rais, RT (CT), Pamela Konieczny, RN
Cancer patient shares the true meaning of "coordinated care"

Caregivers from across Mass General, including Mass General Imaging Chelsea, helped one cancer patient through her extensive treatment regime, including frequent imaging.

Nuclear Cardiology Team
Straight-talking, compassionate professionals ease patient's stress over stress test

A patient expresses gratitude to Mass General Imaging's "remarkable" Nuclear Cardiology team, earning the team an Excellence in Action citation from Mass General.

Mass General West Imaging Waltham
Appreciation for MRI professionalism

"When people go to receive MRIs, they have great concerns and need to be treated respectfully and carefully....Thank you from the bottom of our hearts for having such a truly stellar staff at your facility."

Dr. Joshua Hirsch
Minimally invasive procedure erases back pain

Patricia Allard of Quincy, MA, suffered from "unbearable" pain due to a herniated disc. A minimally invasive, image-guided treatment, performed by Dr. Joshua Hirsch at Massachusetts General Hospital Imaging, brought her relief. Learn more about the procedure, percutaneous discectomy, in this video clip from Boston's WCVB Channel 5.

Michael Van Nostrand
Imaging technologists also specialize in human relations

When patients come to Massachusetts General Hospital Imaging for exams, their primary point of contact is a medical professional called a "technologist." Hear how one of these highly trained individuals made a complex upper GI series exam more comfortable for one patient.

Tanya Holmes-Norris
Nuclear medicine: Comfort and concern ease patient anxiety

People having a nuclear medicine exam, such as a bone, kidney, or lung scan, can be understandably anxious and uncertain. In addition, the multiple steps involved in the scan and the length of the study can be challenging. Read how one of our technologists helped to set a patient at ease.

Jane MacNeil
Exceptional care at Mass General West Imaging in Waltham

"I was treated at another facility for the first few months but since the care was poor, I changed doctors and ended up having my X-rays at your location. The first time I went there I could see the difference. "

Beverly Gerade
Breast imaging: Sensitive and supportive care

The Breast Imaging service at Mass General imaging has a nurse coordinator, a person whose role helps to create a warm and caring support system for a sensitive population of patients. Read how the nurse coordinator helped calm one patient visiting for a biopsy procedure.


Discover the Imaging patient experience

Mass General offers specialty-trained radiologists, leading-edge technology and a caring staff that's committed to patient safety and comfort.


Explore our convenient locations

Mass General Imaging's locations across Massachusetts offer easy access, and every exam is read by a specialty-trained Mass General radiologist.


Imaging experts, focused on you

Every scan at Mass General Imaging is read by a radiologist with specialty training in the area of the body being studied.