Always schedule a medical interpreter as far in advance as possible (at least 24-48 hours in advance) for encounters such as:

  • Medical or therapeutic appointments
  • Procedures and tests
  • Informed consent
  • Medication reconciliation
  • Discharge instructions/planning
  • Inpatient consults
  • Family meetings

For unforeseen medical interpreter needs, including Emergency Department visits, during office hours, call 617-726-6966 or page 27403 (see Contact Us).  Off Hours and Holidays, page the language specific beepers for a face-to-face interpreter, or use your language access device (IPOPs, VPOPs, dual handset phones and VRIs) to access a remote medical interpreter.

Medical interpreters will be assigned as needed, after confirmation that the patient has arrived and the provider is ready to see him/her.

 

Languages available on site

Languages

Coverage

Spanish

Monday through Friday, 7:00 am to 8:00 pm
Saurday and Sunday, 8:00 am to 6:30 pm

Arabic

Monday through Friday, 7:00 am to 5:30 pm

American Sign Language (ASL)

Monday through Friday, 8:15 am to 4:45 pm

Chinese (Cantonese,Mandarin)

Monday through Friday, 8:30 am to 6:00 pm

French

Monday through Friday, 8:00 am to 6:30 pm

French Creole

Monday through Friday, 9:00 am to 5:30 pm
Sunday 8:00 am to 4:30 pm

Italian

Monday through Thursday 7:30 am to 6:00 pm
Friday 7:30 am to 1:00 pm

Khmer (Cambodian)

Monday through Friday, 7:00 am to 3:00 pm

Portuguese

Monday through Friday, 7:00 am to 6:30 pm

Russian

Monday through Friday, 8:30 am to 5:00 pm

 

Additional languages

Served by a pool of freelance medical interpreters who are off site

Amharic

Punjabi

Bengali

Somali

Burmese

Tibetan

Greek

Toisanese

Gujarati

Turkish

Hindi

Ukrainian

Japanese

Urdu

Nepali

  

Mass General Hospital's Nondiscrimination Statement

Your right to a medical interpreter

Remote interpreters are also available 24/7 in over 200 languages by telephone or video (VRI for ASL).

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