Patient Rights & Concerns

Massachusetts General Hospital's goal is to provide the best health care experience possible. Patients or family members can share their compliments or voice any concerns about their experience by using the resources listed on this page.

Additional Resources

Massachusetts Division of Healthcare Quality: 617-753-8000

The Joint Commission: 800-994-6610

If you think your civil rights have been violated, call the Massachusetts Attorney General's Office at 617-727-2200.

Massschusetts General Hospital encourages all patients and families to report any issues to the hospital through the following resources.

Patients Rights

Mass General is committed to maintaining the rights, dignity and well-being of all patients. Learn about your rights as a patient and how Mass General can provide you with the best possible care.

Mass General does not discriminate against any individual, regardless of race, color, religious creed, gender, gender identity or expression, genetic information, sexual orientation, age, disability, veteran or active military status, marital status or national origin.

Office of Patient Advocacy

The Office of Patient Advocacy provides a link between you and Mass General leadership. Patient advocates will communicate your compliments or investigate any complaint you might have.

Our commitment to quality and safety

Mass General ensures that our patients receive the highest quality and safest care possible. Learn about our performance, our improvement goals and how we compare to other institutions.

Privacy & security

Learn more about how Mass General Hospital protects your privacy and security when using this website.