Laboratory Support Services

• Provides walk-in outpatient phlebotomy services for patients in the Wang Ambulatory Care Center.

  Specimen Collection Center - WACC 221
  Walk-in Services provided as follows:
  
  Hours of operation:
  Monday and Friday, 6:30 a.m. - 5:30 p.m.
  Tuesday - Thursday, 6:30 a.m. - 7:00 p.m.
  Closed Saturdays and Sundays
  
  Closed on the following holidays: New Years Day, Martin Luther King's birthday, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day, and Christmas Day.
  
  In a hurry?
  For the fastest service, please visit us:
  Monday - 3 p.m. to closing
  Tues., Weds., and Thurs - 6:30 a.m.to 9 a.m. or 4 p.m. to closing
  Friday - 6:30 a.m.to 9 a.m. or 3 p.m. to closing.
  
  NOTE: Tuesdays and Wednesdays following Monday holidays
  are very busy, and wait times may be longer than normal.
  
  For additional information, please call 617-726-3215
  

• Manages pick up and delivery of all outpatient specimens on campus. Also receives all off-campus specimens delivered through Partners Transport to our Customer Service Center
  
• Prints all patient reports for clinical laboratories
  
• Supports a centralized telephone service (24 hour, 7 day, 4-LABS ) for the Clinical Laboratories to provide caregivers (not patients) with one call access to patient results , general lab information, test requirements and Laboratory Medicine consultation. (Patients should call their caregiver for lab results.) General laboratory information and test requirements are also available via our online laboratory handbook.
  
• Staffs a billing Compliance unit to insure completion of ICD-9 coding submissions for Clinical Laboratory testing

Leadership

Ann Marie Bitzer
Associate Director, Operations and Service
(617) 724-2107

Michael Laposata, MD, PhD
Medical Director, Laboratory Support Services
(617) 726-8172

George Souza
Supervisor, Clinical Support Services:
(617) 726-2678

Linda Jennings
Supervisor, Customer Support Services
(617) 726-9598

Mission Statement

Laboratory support services provides phlebotomy, specimen transport, test results, patient reports, and ICD-9 codes in a manner that is accurate, timely, and compassionate. These services are provided to patients, their families, our immediate supervisors, our department, and the medical community as a whole. We aim to bring to our customers caring, understanding, and professionalism, and we hope to leave our customers with a memory of services provided with respect and warmth.