“...Challenging the process, inspiring a shared vision, enabling others to act, modeling the way and encouraging the heart.” (Kouzes and Posner, 1995)

Guiding Principles

• Many factors contribute to nurse manager competence and expertise such as years of experience, education, role knowledge, presence/experience with mentor/coaching, level of self-trust, self-awareness and self-confidence.
• Trust (self-trust and trust of others) is central to all leadership competencies.
• Interactive dialogue and collegial consultation within the nurse manager group is highly valued and will be incorporated into programs to facilitate meaningful sharing, learning and relationship building.
• The Manager role is constantly evolving and therefore the development of management / leadership practices are relevant at all levels of expertise.
• Nurse managers as self-learners should be active participants in the design and development of their leadership program.

Nurse Manager Leadership Development Program Course Offerings:

The Practice of Wise Leadership: The Three Lenses

The Practice of Wise Leadership: Character-Based Communication

The Practice of Wise Leadership: Character-Based Collaboration

The Practice of Wise Leadership: Coaching and Practice Session

A conversation about Leadership

Handwriting for Unit Service Excellence: Improving Patient and Family Satisfaction

Instilling Accountability at the Front Line: Elevating Staff Performance

Registration and Confirmation
You may register for a program in the Nurse Manager Leadership Development series in one of three ways:

1. Call The Norman Knight Nursing Center at (617) 726-3111 and speak with any staff member. You will need to provide the following information:
   • That the offering is part of the Nurse Manager Leadership Development series.
   • The name and date of the specific offering or series you wish to attend.
2. Call The Norman Knight Nursing Center at 726-3111 and leave a voice message of the answering machine. You will need to provide the following information:
   • That the offering is part of the Nurse Manager Leadership Development series.
   • The name and date of the specific offering or series you wish to attend

3. Email Theresa Rico at mtrico@partners.org with your request. You will need to provide the following information:
   • That the offering is part of the Nurse Manager Leadership Development series.
   • The name and date of the specific offering or series you wish to attend.

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