EDUCATION:

• Bachelor of Arts, Political Science and Psychology, Duke University, Durham, NC

AWARDS:

• 2004-2005 Patient Safety Leadership Fellowship
• Publicity Club of New England, Bell Ringer, Merit - Regional Press Release, 2004
• Partners in Excellence Awards - Individual and Team
• Publicity Club of New England, Bell Ringer Award, First Place- Crisis Communications, 2001
• Publicity Club of New England, Bell Ringer, Merit - National Press Release, 2001
• Publicity Club of New England, Bell Ringer Award, First Place - Regional Press Release, 2000
• South Shore Ad Club, First Place Award - Technical Copywriting, 1993
• Publicity Club of New England, Bell Ringer Award, Merit - Print Feature, 1991
• South Shore Ad Club, President's Club Award, 1991
• Who's Who in America
• Who's Who in Advertising
• Who's Who in the East

PRESENTATIONS

• Conference Panelist, "Crisis Communication During the Rhode Island Station Fire", New England Society for HealthCare Communications, 2003
• Panelist, MGH Nursing Grand Rounds, Diversity and Communications, a case study presentation, 2002

PROFESSIONAL ACTIVITIES

• MGH Ambulatory Office of the Future Committee, Virtual Practice Group, 2004-present
• MGH Ambulatory Office of the Future Committee, 2004-present
• MGH Quality & Safety Steering Committee, 2003-present
• Chair, MGH Quality & Safety, Culture and Education Subcommittee, 2003-present
• HIPAA Advisory Committee, 2003-2004
• Y2K Planning Committee, 1999-2000
• Patient Care Services Executive Committee, 1996-present
• Patient Care Services Diversity Committee, 1996-present
• MGH Confidentiality Committee, 1995-2004
• MGH Web Steering Committee, 1995-2004