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Jeanette Ives Erickson, RN, MS, FAAN

Senior Vice President for Patient Care Services and Chief Nurse Executive
 


EDUCATION:

  • Inaugural Class, Executive Nurse Fellows Program, Robert Wood Johnson Foundation, University of California at San Francisco, San Francisco, CA
  • New Insights for Healthcare Leaders, Arthur Anderson, Performance Improvement Series, Boston, MA
  • Center for Nursing Leadership , American Organization of Nurse Executives/Network for Healthcare Management
  • Strategies for Successful Nurse Management, Leonard Davis Institute for Health Economics, Wharton School of Business, University of Pennsylvania, Philadelphia, PA
  • Master of Science, Nursing Administration , Boston University, Boston, MA
  • Bachelor of Science, Nursing, Westbrook College, Portland, ME
  • Diploma in Nursing, Mercy Hospital School of Nursing, Portland, ME

ACADEMIC APPOINTMENTS:

  • 2001, Harvard Medical School, Boston, MA
    Teaching Associate, Obstetrics, Gynecology, and Reproductive Biology
  • 1997–2005, MGH Institute for Health Professions, Boston, MA
    Clinical Assistant Professor, Adjunct Faculty
  • 1996–2001, Boston College School of Nursing, Boston, MA
    Visiting Scholar
  • 1977–1979, Dalhousie University, Halifax, Nova Scotia
    Visiting Faculty
  • 1978, New England College of Osteopathic Medicine, Portland, ME
    Instructor
  • 1977–1983, Medical Care Development – Rural Education Opportunities
    for Health Care Professionals in Northern Maine, Presque Isle, ME
    Instructor

PROFESSIONAL ACTIVITIES:

  • Member, National Advisory Council on Nurse Education and Practice (NACNEP), U.S. Health and Human Services Administration, 2007-2011
  • Member, CNO-Dean Advisory Council, Honor Society of Nursing - Sigma Theta Tau International, 2007-2008
  • American Organization of Nurse Executives Nominating Committee, Region I, 2002–2003
  • Senior Associate, The Institute for Nursing Healthcare Leadership, Boston, MA, 2001
  • Partners Healthcare System, Inc., Chief Nurse Council, Chair, 1999–Present.
  • Massachusetts General Hospital
    • Women in Management, Co-leader, 1999–Present
    • HAVEN, Advisory Council, Member, 1997–Present
    • General Executive Committee, Member, 1996–Present
    • Chiefs Council, Member, 1996–Present
    • Medical Policy Committee, Member, 1996–Present
    • Team Leader Operations Improvement, 1995–Present
    • Women's Healthcare Committee, Member, 1995–Present
  • Massachusetts College of Pharmacy and Allied Health Sciences Nursing Advisory Board member, October 2000.
  • Chief Nurse Officer Search Committee member, National Institutes of Health, Warren G. Magnuson Clinical Center, Bethesda, Maryland, Spring 2000.
  • Robert Wood Johnson Executive Nurse Fellows Program, Leadership Seminar VI: Leadership, Chicago, IL, October 2000
  • Robert Wood Johnson Executive Nurse Fellows Program, Leadership Seminar V: Courageous Acts-Leading Public Policy, Washington, DC, April 2000.
  • The Women in Management Committee at the Massachusetts General Hospital, co-organizer of presentation Pathway to Leadership: Lessons Learned, Boston, MA, February 2000.
  • Robert Wood Johnson Executive Nurse Fellows Program, Leadership Seminar IV: Inspiring & Leading Change, Charleston, SC, 1999.
  • Robert Wood Johnson Executive Nurse Fellows Program, Leadership Seminar III: Diversity & Power, San Francisco, CA, 1999.
  • National Institute of Health & Human Services, Operational Review Team, Clinical Center Nursing Department, Washington, DC, 1999.
  • Robert Wood Johnson Executive Nurse Fellows Program, Leadership Seminar II: Values in Action, Berkeley, CA, 1998.
  • Robert Wood Johnson Executive Nurse Fellows Program, Leadership Seminar I: Leadership, San Jose, CA, 1998.
  • Harvard School of Public Health, Harvard Nursing Research Institute, Advisory Board, Member, Boston, MA, 1997–Present.
  • Arthur Anderson, Healthcare Practice Advisory Group, Boston, MA, 1997 - 2000.
  • Regis College, Graduate Program in Nursing Administration, Student Preceptor, Weston, MA, 1999, 2000.
  • University of Massachusetts, Graduate Program in Nursing Administration, Advisory Board Member, Family Nurse Practitioner Training Grant, Boston, MA, 1998, 1999.
  • University of Massachusetts, Graduate Program in Nursing Administration, Student Preceptor, Boston, MA, 1998, 1999.
  • Simmons College, Graduate School for Health Studies, Student Preceptor, Boston, MA, 1993, 1994, 1995.
  • Northeastern University, Graduate Program in Nursing Administration, Faculty Advisory Board, Boston, MA, 1996–1999.
  • Northeastern University, Graduate Program in Nursing Administration, Boston, MA Lecturer, 1996–1998.
  • Northeastern University, Graduate Program in Nursing Administration, Boston, MA Student Preceptor, 1996, 1998, 1999.
  • Massachusetts General Hospital, Administrative Fellowship Program, Student Preceptor, Boston, MA, 1989–Present.
  • City of Boston Public Schools, Timilty School, Student Preceptor, Promising Pal, Boston, MA, 1993, 1994, 1995, 2000.
  • Barnes–Jewish Hospital, Consultant, St. Louis, MO, 1997.
  • Mercy Hospital, Consultant, Portland, ME, 1997–1999.
  • Newton–Wellesley Hospital, Consultant, Newton, MA, 1997–Present.
  • Rehabilitation Hospital of the Cape & Islands, Board of Trustees, Member, Sandwich, MA, 1997–2001.
  • Institute for Healthcare Improvement, Moderator, National Forum, Boston, MA, 1993.
  • International Conference for Japanese Nurses, Planning Consultant, Boston, MA, 1992.
  • Intermountain Health Care, Clinical Users Task Force, Salt Lake City, Utah, 1986–88.
  • American Heart Association, Advanced Cardiac Life Support, Instructor, Portland, ME, 1976–1988.
  • American Heart Association, Affiliate Faculty Member, Portland, ME, 1980–1985.
  • American Heart Association, Basic Life Support, Instructor, Trainer, Portland, ME, 1976–1988.
  • Women's Health Care Seminar, Consultant, Chicago, IL, 1985.
  • Deering & Associates, Consultant, OB Facilities, Spokane, WA, 1984–1986.
  • Mercy Hospital, Primary Nursing Instructor, Portland, ME, 1983–1985.

EDITORIAL BOARDS:

  • New England Nursing Spectrum, Advisory Board, Lexington, MA, 1999–2001.
  • Caring Headlines, Massachusetts General Hospital, Founding Editor, Boston, MA, 1990–Present
  • Bay State Nurse News, KLM Communications, No. Quincy, MA 1994–1999
  • Nursing Dynamics, Mosby–Yearbook, Inc., St. Louis, MO, 1992–1997
  • Leadership Prospectives, 1993–1996
  • SCAN in Nursing Administration, Abstracting Panel, 1990–1993
  • Boston Nurse News, 1991–1994
  • Department of Nursing Annual Report, Massachusetts General Hospital, Executive Editor, 1990–2000, Editorial Staff, 1989

PROFESSIONAL MEMBERSHIP:

  • American Nurses Association, 2000
  • Maine State Nurses Association, 2000
  • American Organization of Nurse Executives, 1987–Present
  • Massachusetts Organization Nurse Executives, 1989 –Present
  • Sigma Theta Tau International, Kappa Zeta–at–Large Chapter, 1987–Present
  • Sigma Theta Tau International, Gamma Epsilon Chapter, Honorary Member, 1999–Present
  • Society for Health Systems, Institute of Industrial Engineers, 1991–1997

COMMITTEES:

  • American Organization of Nurse Executives
    • Communication Advisory Panel, 1994
  • American College of Obstetricians and Gynecologists
    • Committee on Professional Standards, 1996
  • Massachusetts Organization of Nurse Executives
    • Government Affairs Committee, 1996
    • Public Relations Committee, Chair, 1992–1993
    • Mary B. Concession Award Committee, 1991
    • By–laws Committee, 1991

HONORS/AWARDS:

  • Mary B. Conceison Award for Excellence in Nursing Leadership, Massachusetts Organization of Nurse Executives (MONE), June 7, 2001.
  • MassGeneral Hospital for Children, Family Centered Care Award, established by the Children and Health Week Planning Committee for unwavering support of pediatric events and services and continued willingness to take risks, plan for the future and provide caregivers what they need to succeed. March, 2000.
  • Vincent Memorial Obstetrics and Gynecology Service at Massachusetts General Hospital. The Jeanette Ives Erickson Award for Invaluable Contributions to Resident Life and Teaching on the Vincent Memorial Obstetrics and Gynecology Service established by the Executive Committee. Three nurses honored annually, 1999.
  • Sigma Theta Tau International, Gamma Epsilon Chapter, Northeastern University, Certificate of appreciation for creative and innovative nursing leadership, 1999.
  • The American College of Obstetricians and Gynecologists, Outstanding Service on the Committee on Professional Standards, Boston, MA, 1996–1998.
  • Recognized by the Massachusetts State Senate and Governor William Weld for efforts in legislative process of Senate Bill 2057, "Drive–Through Delivery" Bill becoming law, Boston, MA, November 1995.
  • Critical Care Management, Vol. 1, No. 12 (164–165), August, 1994, Recognition of "Surviving Downsizing by Utilizing Systems Thinking and Strategic Planning Initiatives."
  • American College of Physician Executives, San Francisco, CA, Recognition of "Innovation in Improving Health Care Quality Management," 1992, 1993
  • The Society of Nursing Professionals, Wilmette, IL, Who's Who in Professional Nursing, 1991–1995
  • Marquis Who's Who, Wilmette, IL
    • Who's Who in American Nursing, 1990, 1991, 1995
    • Who's Who in Science & Engineering, 1993
    • The World Who's Who of Women, 1993, 1994
    • Who's Who in the East, 1992, 1993, 1994.
    • Who's Who of American Women, 1994
  • American Biographical Institute, Raleigh, NC, 4th Edition, 1992
  • 2000 Notable American Women

RESEARCH GRANTS:

  • "Incontinence Management Cost Study," Principal Investigator, Ernst & Young
    Massachusetts General Hospital, Support Systems International, 1993.
  • "Prevention of Drug–Related Complications in Hospitalized Patients," Phase I, Systems Analyst,
    Harvard School of Public Health, Massachusetts General Hospital, Brigham & Women's Hospital, 1993.
  • "Prevention of Drug–Related Complications in Hospitalized Patients," Phase II, Investigator,
    Harvard School of Public Health, Massachusetts General Hospital, Brigham & Women's Hospital, 1994.

COMMUNITY ACTIVITIES:

  • A Day for Women, University of Maine, 1988
  • Healthshare Health Fair, Portland Public Library, 1987
  • Women's Health Day, Portland, ME 1986
  • Maine Seat Belt Coalition, 1986–Present
  • Maine Cancer Society, Public Education Committee, 1983–1985
  • Asbestosis Screening for 600 member plumbers union, 1984
  • AHA, CPR Training, 1976–1981, Maine Insurance Association
  • Maine Dental Society, Portland area businesses

PUBLICATIONS:

  1. Taryn J. Pittman, RN, MSN, Michael D. O'Connor, BS, MLS, Sally Millar, RN, MBA, Jeanette Ives Erickson, RN, MS, "Patient Education: Designing a State–of–the–Art Consumer Health Information Library," Journal of Nursing Administration, Volume 31, Number 6, June 2001.
  2. "Life Lessons and Leadership," Perspectives in Leadership Interview with Jeanette Ives Erickson, Nursing Spectrum, Vol. 5, No. 10, May 21, 2001.
  3. Ives Erickson, J., RN, MS, Nevidjon, B., RN, MSN, "The Nursing Shortage: Solutions for the Short and Long Term," Online Journal of Issues in Nursing, January 2001.
  4. Leape, L.L., MD; Cullen, D.J., MD; Dempsey Clapp, M., MS, RPh; Burdick, E., MS; Demonaco, H.J., MS, RPh; Ives Erickson, J., RN; Bates, D.W., MD, MSc; "Pharmacist Participation on Physician Rounds and Adverse Drug Events in the Intensive Care Unit," JAMA, Vol. 282, No. 3, July, 1999.
  5. Quoted in article, "As Pressure Mounts on Nurses, Union Presence Grows," Boston Business Journal, February 26, 2001
  6. Quoted in article, "Needed: RNs to Aid Ailing Profession," The Boston Globe, February 25, 2001
  7. Ives, Erickson, J., Ditomassi, M., "The Professional Practice Model: A Tool for Articulating Nursing Practice," Creative Nursing, Vol. 4, March, 1999.
  8. Ives Erickson, J., "Retention and Recruitment," Bay State Nurse News, Vol. 7, Number 7, November, 1998.
  9. Ives Erickson, J., "Managing Change Through Strategic Planning," Nursing Spectrum, Vol. 2, No.15, July, 1998.
  10. Ives Erickson, J., "Becoming a High Performance Organization" Nursing Spectrum, Vol. 3, No. 3, February, 1998.
  11. Beurhaus, P., PhD; Ives, J, RN; Clifford, J., RN; Fay, M., RN; Miller, J., Med; Sporing, E., RN; Weissman, G., EdD, "Executive Nursing Leadership: Summary of the Harvard Nursing Research Institute's Follow–up Conference," JONA, Vol. 27, No. 4, April, 1997.
  12. Letter to the Editor, "Layoff Plans," AJN, September, 1996, Vol. 96, No. 9.
  13. Leape, L., MD; Bates, D.MD, Msc; Cullen, D., MD; Cooper, J., PhD; Demonaco, H., MS, Rph; Gallivan, T., RN; Ives, J., RN; Hallisey, R., MS, Rph; Laird, N., PhD; Laffel, G. MD, PhD; Shea, B.; Small, S. MD; Sweitzer, B, MD; Servi, D; Vander Villet, M., "Incidence of Adverse Drug Events and Potential Adverse Drug Events: Implications for Prevention," JAMA, Vol. 274, No. 1, July, 1995.
  14. Leape, L., MD; Bates, D, MD, Msc; Cullen, D., MD; Cooper, J., PhD; Demonaco, H., MS, Rph; Gallivan, T., RN; Ives, J., RN; Hallisey, R., MS, Rph; Laird, N., PhD; Laffel, G. MD, PhD; Shea, B.; Small, S. MD; Sweitzer, B, MD; Servi, D; Vander Villet, M., "Systems Analysis of Adverse Drug Events," JAMA, Vol. 274, No. 1, July, 1995.
  15. Quoted in article, "Surviving Downsizing, re: the utilization of systems thinking and strategic planning initiatives," Critical Care Management, Vol. 1, No. 12 (164–165), August 1994.
  16. Quoted in article, "Work Restructuring Transforms Support Staff," OR Manager, Vol. 6, No. 12 (date)
  17. Ives, J., Mello, J., "Implementing Quality Improvement with Clinical and Support Staff," Second Asian Congress on Quality and Reliability Proceedings, International Academic Publishers, Beijing, China, 1993.
  18. Ives, J., "Quality Initiatives in Health Care," Boston Nurse News,KLM Communications, W. Quincy, MA, June/July 1993.
  19. Ives, J., "A High Quality Customer Supplier Relationship Built On Clinician Values," Innovations '93, American College of Physician Executives, 1993.
  20. Ives, J., "Special Nursing Unit Identifies Quality Improvement Opportunities," Innovations '92, Models for Cost Management and Health Care Quality, American College of Physician Executives, 1992.
  21. Ives, J., "Quality Communication Builds Links, Strengthens Connections," Caring, Boston, Spring 1992.
  22. "The Nursing Experience in Facilities Planning," A Profile in Leadership, Nursing Dynamics, Vol. 1., No. 1, Mosby Year–Book, Inc., 1992.
  23. Ives, J., "Nurses: Present to the Moment," Caring Concepts, Centering Corporation, Omaha, Spring 1992.
  24. Ives, J., "Articulating a Nursing Organizations Vision and Values," Quest for Quality & Productivity in Health Services, Conference Proceedings, Institute of Industrial Engineers, Norcross, GA, 1992.
  25. Ives, J., "A Nursing Service for Quality Improvement," Quest for Quality & Productivity in Health Services, Conference Proceedings, Institute of Industrial Engineers, Norcross, GA, 1992.
  26. Zeilstorff, R.D., Heller, E.E., Fitzmaurice, J., Ives, J.R., Millar, S., "Costs and Benefits of Traditional vs. Computer–Based Training for H.I.S. Orientation," Nursing Economics, pp. 444–447 Vol. 9, No. 6, November/December 1991.
  27. Ives, J.R., "Articulating Values and Assumptions for Strategic Planning," Nursing Management, January, 1991.
  28. Ives, J.R., and Mello, J., "Designing and Planning a Quality Linen Management System," Quest for Quality and Productivity in Health Services, 1991 Conference Proceedings, pp. 73–78, September, 1991.
  29. Ives, J.R., "The Evolution of Primary Nursing at Mercy," The Nursing Newsletter of Mercy Hospital, Volume 1, No. 1, Spring/Summer 1988.
  30. Austin, W.H., Ives, J., "Hemodialysis in the Acute General Hospital, Duplication–Obligation," Jour. of the Maine Medical Association, Volume 65, pp. 130–2, 1973.

PRESENTATIONS/SPEAKING ENGAGEMENTS:

  1. "The Emerging Role of the Chief Nurse Executive in Integrated Delivery Systems," MONE Annual Meeting, Ogunquit, ME, June 8, 2001.
  2. "American Healthcare 2001: Taking the Long View," New England Society for Healthcare Strategy/Healthcare Management Association of Massachusetts, Woburn, MA, May 2001.
  3. "Promoting Health Care Access Through Recruitment and Retention of a Diverse Workforce," New England Regional Black Nurses Association, Inc. Annual Clinical Conference, Woburn, MA, April, 2001
  4. "A Comparative Study of Collaborative Governance (CG) in a Major Medical Center in the USA" (Hamilton, G.A., Ives Erickson, J., Jones, D., Ditomassi, M) accepted as a poster presentation at the International Council of Nurses, 2001.
  5. Massachusetts State Legislature, Testimony before the Joint Committee on Education, Arts and Humanities in support of legislation put forth by Senator Richard T. Moore to establish financial incentives designed to recruit and retain nurses; Massachusetts Senate Bill S301 and S302. March 13, 2001.
  6. Massachusetts State Legislature Luncheon, hosted by Lt. Governor, Jane Swift. Reviewed testimony in support of Massachusetts Senate Bill S301 and S302. March 19, 2001.
  7. "Promoting Health Care Assess through Recruitment and Retention of a Diverse Workforce" New England Regional Black Nurses Association, Inc.Woburn, MA, April 27, 2001
  8. "All Nurses, All the Time," radio interview with Jeanette Ives Erickson, Sr. VP for Patient Care, by Madge Kaplan, Kaiser Media Fellow, regarding the Patient Care Delivery Model at MGH focusing on the pilot of an All RN Model on a general care unit. The interview was selected by the American Academy of Nursing Awards Committee to receive the 2000 AAN Media Award. September, 2000.
  9. "Recruiting, Retaining, and Revitalizing Your Workforce" Massachusetts Healthcare Human Resources Association, Needham, MA, January 11, 2001
  10. "Nurse, Nurse, Where are You?" Interview, Irish Echo, by Harry Keaney, August 16–22, 2000.
  11. "Staffing Levels in Critical Condition," Interview, Boston Business Journal, by Allison Connolly, August 7, 2000.
  12. "Collaborative Governance in Patient Care Services at Massachusetts General Hospital: Is it Working?" (Hamilton, G. A., Ives Erickson, J., Fitzmaurice, J., Ditomassi, M., Jones, D.,) Accepted as poster presentation at the Association of Health Services Research, Annual Meeting, Los Angeles, CA, June 2000
  13. " Nurses: Leaders or Victims: Taking Control of Our Profession," Massachusetts General Hospital Keynote Address, Nurse Recognition Week, May, 2000.
  14. "Clinical Narratives: Articulating Our Practice," Nursing Forum 2000, North Shore Medical Center, Salem Hospital, Salem, MA, May, 2000.
  15. "Staff Nurse Retention and Recruitment: Strategies to Become a Model Nursing Employer," 17th Annual VHA Leadership Conference, Blazing New Trails, Dallas, TX, April, 2000.
  16. "Patient Care Delivery Model at the Massachusetts General Hospital," Harvard School of Business Administration, Boston, MA, 2000.
  17. "MGH Patient Care Services, Strategic & Operating Plan, for the Year 2000," Massachusetts General Hospital Institute of Health Professions, Faculty Presentation, Boston, MA, 2000.
  18. "Creating a Caring and Clinically–Competent Environment for Patients and Nurses," Regis College, Sigma Theta Tau Induction Ceremony, Waltham, MA, 1999.
  19. "View of MGH: Nursing Perspective," Massachusetts General Hospital Nursing Alumnae Association, Annual Meeting, Boston, MA, 1999.
  20. "Restructuring: Impact on Health Professionals," Massachusetts General Hospital Institute of Health Professions, Faculty Presentation, 1999.
  21. "Leaders and Legends," Massachusetts General Hospital, Keynote Address, Nurse Recognition Week, Boston, MA, May, 1999.
  22. "Patient Care Delivery Model at the Massachusetts General Hospital," Harvard School of Business Administration, Boston, MA, 1999.
  23. "Nursing at Massachusetts General Hospital, 1999," Massachusetts General Hospital, Development Office, Palm Beach, FL, 1999.
  24. "Changes in Health Care: Links to the Community," Sigma Theta Tau, Boston, MA, 1999.
  25. "Adverse Outcomes and Variations in Organization of Care Delivery,"Harvard School of Business Administration, Boston, MA, 1999.
  26. "Restructuring: Impact of Hospital Organization on Nursing Leadership," MONE, Quarterly Meeting, Marlborough, MA, Spring, 1999.
  27. "History and our Neighborhood," Charlestown Health Center 30 Year Anniversary, Charlestown, MA, 1998.
  28. "Nurses, Present to the Moment," Spaulding Hospital, Nurse Recognition Week, Boston, MA, May 1998.
  29. "Using a Professional Practice Model to Articulate Nursing Practice"Boston College School of Nursing, Sigma Theta Tau International,Alpha Chi Chapter, Boston, MA, 1998.
  30. "Where We Are, Where We Are Going," Massachusetts General Hospital Nursing Alumnae Association, 125 th Anniversary, Boston, MA, 1998.
  31. "Patient Care Services Re–Design," Barnes–Jewish Hospital, St. Louis, MO, 1997.
  32. "Caring, Compassion, and Competence: Hallmarks of the Healthcare Professions," Commencement Address, MGH Institute of Health Professions, 17th Commencement, Boston, MA, Spring, 1997.
  33. "Patient Care Delivery Model: Evaluation of Training and Model Implementation at MGH, The Quality Forum, Massachusetts General Hospital, Boston, MA, 1996.
  34. "Contemporary Topics in Neuroscience Nursing," 1st Annual Neuroscience Nursing Conference, Boston, MA, 1995.
  35. "Re–engineering, Quality Improvement and The Design Process at Massachusetts General Hospital," NEOCON '95, World's Trade Fair, Chicago, IL, 1995 .
  36. "The Future of Materials Management Under Managed Care," panel moderator, New England Healthcare Assembly, 73rd Annual Meeting, Boston, MA 1994.
  37. "Broken Bones...Shattered Lives," 5th Annual Orthopaedic Nursing Conference, Boston, MA, 1994.
  38. "Nursing In The Twenty–First Century," Baxter International Quality Conference, Round Lake, IL, 1993.
  39. "The Impact of Health Care Reform on the Nurse in the Acute Care Setting," 4 th Annual Orthopaedic Nursing Conference, Boston, MA, 1993.
  40. "The Nurse's Presence to the Patient," Baxter President's Council, Deerfield, IL, 1992.
  41. "Moving Into New Patient Care Units," AONE 25th Annual MeetingChicago, IL, 1992.
  42. "Nursing as an Agent for Improvement of the Healthcare System, " Panel Moderator, Institute for Healthcare Improvement, National Forum, Orlando, FL 1992.
  43. "Moving Into New Patient Care Units," The Second Annual Boston Education Consortium, Boston, MA, 1992.
  44. "A Nursing Service for Quality Improvement," Institute of Industrial Engineers, Atlanta, GA, 1992.
  45. "Articulating Organizational Vision and Values," Institute of Industrial Engineers, Atlanta, GA, 1992.
  46. "Articulating the Nursing Organization's Vision and Values," Shared Governance Conference, San Diego, CA, 1992.
  47. "Implementing TQM In Your OR," Managing Today's OR Conference, Boston, MA, 1992.
  48. "Nursing and Medical Records Quality Improvement Project," Quality Improvement Consortium, 1992.
  49. "Patient Valuables Quality Improvement Project," Quality Improvement Consortium, 1992.
  50. "Nursing/Clinical Laboratories Quality Improvement Project," Quality Improvement Consortium, 1992.
  51. "Improving a Discharge Planning Process," Quality Improvement Consortium, 1992.
  52. "Nursing and Dietetics Quality Improvement Project," Quality Improvement Consortium, 1992.
  53. "Improving a Patient Transport System," Quality Improvement Consortium, 1992.
  54. "Forms Management System," Quality Improvement Consortium, 1992.
  55. "Quality Improvement in Linen Management," The Second Annual Boston Education Consortium, Boston, MA, 1992.
  56. "Preparing the Soil for TQM," National Forum on Quality Improvement in Health Care, Orlando, FL, 1992.
  57. "The Uninitiated QI Clinical Team–Process and Case Study," National Forum on Quality Improvement in Health Care, Orlando, FL, 1992.
  58. "Articulating the Organization's Vision and Values for Quality Improvement," National Forum on Quality Improvement in Health Care, Orlando, FL, 1992.
  59. " A Department of Nursing for CQI," Quest for Quality Conference, Washington, DC, 1992.
  60. "Moves Into New Patient Care Units: Putting Quality Improvement to the Test," National Demonstration Project, 1991.
  61. "Designing and Planning a Quality Linen Management System,"Health Services Forum for the Promotion of Continuous Quality Improvement, Society for Health Systems of the Institute of Industrial Engineers, Atlanta, GA, 1991.
  62. "The Patient As Customer," Hospitex, President's MeetingOak Brook, IL, 1991.
  63. "Entry Into Practice," Boston University, 1991.
  64. "Single Room Obstetrical Services," NAACOG Annual Meeting, Portland, ME, 1984.
  65. "Family–Infant Bonding," Mercy Hospital, Portland, ME, 1984.
  66. "Metric Conversion of Acute Care Institution," Maine Society for Directors of Nursing, Maine Hospital Association, Portland, ME, 1977.
  67. "Tracheostomy Care" South Portland Visiting Nurse Association, Portland, ME, 1974.
 
 

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