PATIENT CARE DELIVERY MODEL
The patient care delivery model is a patient-focused
model, supported by primary nursing. The management of patient care
is collaborative, accomplished through a team of Nurse Practitioners,
Attending Cardiologists, Clinical Nurses and unit leadership. Nurses
value the clinical knowledge and expertise of their Nurse Practitioner
colleagues as well as educational support from the unit based Clinical
Nurse Specialists. The Patient-focused care is high quality, accessible,
supportive and personalized care.
TEAM MEMBERS
The RN staff is supported by Patient Care
Associates and nursing students. The support staff consists of Operation
Associates who facilitate interdepartmental communication, coordinate
patient flow on the unit and and perform clerical activities. Unit
Service Associates maintain a clean and well-stocked environment
of care. The Operations Coordinator oversees support staff, equipment
issues, unit-specific projects and hospital initiatives. To inquire
about positions available on this unit, please contact Elizabeth
Behrmann at ebehrmann@partners.org.
SCHEDULING PRACTICES
Staff schedules are driven by patient need.
The scheduling process is staff driven and flexible to accommodate
personal and educational needs. Once the schedule is posted, the
staff manages changes. Most staff chooses to work 12-hour shifts.
STAFF ORIENTATION
All staff attends a one- week nursing orientation
program. Unit orientation is preceptor based, individualized and
determined by the Nursing Director, clinical nurse specialist and the
new employee. The length of orientation is also individually determined.
New nursing graduates participate in the New
Graduate Mentorship Program.
EDUCATIONAL AND DEVELOPMENT OPPORTUNITIES
Staff education and development is supported
by The Norman Knight Nursing Center for Clinical & Professional Development. Full and partial day programs
are offered. Staff may also access outside educational opportunities.
The teaching environment provides staff with a daily opportunity
to discuss patient care related educational issues with members
of the graduate medical education program and with other members
of the care-delivery team.
Clinical Nurse Specialists
provide educational support to staff on the nursing units. Staff
has time allocated and the necessary support to offer educational
programs to other staff members. Nursing Grand Rounds programs are
offered on a regular basis.
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