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Nursing Director
Sylvia Kimball Perry, RN, MSN, ANP


PROFILE
Phillips House 20 is a twenty-bed unit for adult patients with a wide variety of medical conditions. All patient rooms are private. The unit is located in the Ellison Tower.

UNIT FOCUS
Providing quality, patient-centered medical care by knowledgeable clinicians is the highest priority on Phillips House 20. Customer satisfaction and staff nurse retention are also important focuses. Phillips House 20 is the first inpatient unit to pilot a Service Recovery Program for patients who may be dissatisfied with some aspect of their hospitalization. The unit recently partnered with Blake 11, the inpatient psychiatry unit, to develop a staff exchange
Operations Managers
Clinical Nurse Specialist
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program. This program allows a staff nurse from a medical unit to practice on the psychiatric unit for three months, while a nurse from the psychiatric unit practices on the medical unit for the same three months. The goal of the program is to enhance nursing practice, nurse retention, professional development and collaboration.

PATIENT CARE DELIVERY MODEL
The patient care delivery model is a patient-focused model, supported by primary nursing. Patient-focused care is high quality, comprehensive, accessible, supportive and personalized care.

TEAM MEMBERS
The RN staff is supported by patient care associates. The support staff consists of operation associates, unit service associates. To inquire about positions available on this unit, contact Jeff Hickey at jjhickey@partners.org.

SCHEDULING PRACTICES
Staff schedules are driven by patient need. The scheduling process is staff driven and flexible to accommodate personal and educational needs. Once the schedule is posted, the staff manages changes.

STAFF ORIENTATION
All staff attends a one- week nursing orientation program. Unit orientation is preceptor based, individualized and determined by the Nursing Director, clinical nurse specialist and the new employee. The length of orientation is also individually determined. New nursing graduates participate in the New Graduate Mentorship Program.

EDUCATIONAL AND DEVELOPMENT OPPORTUNITIES
Staff education and development is supported by The Norman Knight Nursing Center for Clinical & Professional Development. Full and partial day programs are offered. Staff may also access outside educational opportunities. The teaching environment provides staff with a daily opportunity to discuss patient care related educational issues with members of the graduate medical education program and with other members of the care-delivery team.

Clinical Nurse Specialists provide educational support to staff on the nursing units. Staff has time allocated and the necessary support to offer educational programs to other staff members. Nursing Grand Rounds programs are offered on a regular basis.

Staff RNs have the opportunity to participate as a nurse preceptor or a team leader. RNs may advance in their clinical practice and demonstrate proficiency through the Clinical Recognition Program.