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PATIENT CARE DELIVERY MODEL
The patient care delivery model is patient centered to ensure that the patient and family receive comprehensive, coordinated and personalized care. We model the principles of our core values, which embrace the respect for patients, families and staff and the safety of patients, families and staff.
TEAM MEMBERS
A leadership triad consisting of a Nursing Director, clinical nurse specialist and operations coordinator support the RN staff. The health care team is also made up of patient care associates, operation associates, and unit service associates. In addition to our physician colleagues, we also work closely with our case manager, physical therapists, occupational therapists, dieticians and members of the International Office.
SCHEDULING PRACTICES
Staff schedules are driven by patient need.
The scheduling process is staff driven and flexible to accommodate
personal and educational needs. Once the schedule is posted, the
staff manages changes.
STAFF ORIENTATION
All staff attends a one- week nursing orientation
program. Unit orientation is preceptor based, individualized and
determined by the Nursing Director, clinical nurse specialist and the
new employee. The length of orientation is also individually determined.
New nursing graduates participate in the New
Graduate Mentorship Program.
EDUCATIONAL AND DEVELOPMENT OPPORTUNITIES
Staff education and development is supported
by The Norman Knight Nursing Center for Clinical & Professional Development. Full and partial day programs
are offered. Staff may also access outside educational opportunities.
The teaching environment provides staff with a daily opportunity
to discuss patient care related educational issues with members
of the graduate medical education program and with other members
of the care-delivery team.
Clinical Nurse Specialists provide educational
support to staff on the nursing units. Staff has time allocated
and the necessary support to offer educational programs to other
staff members. Nursing Grand Rounds programs are offered on a regular
basis.
Staff RNs have the opportunity to participate
as a nurse preceptor or a team leader. RNs may advance in their
clinical practice and demonstrate proficiency through the Clinical
Recognition Program.
The wide variety of patients on Phillips
House 22 also offers experiential learning in cultural competence
and a broad spectrum of surgical specialties.
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