The Patient Advocates coordinate, investigate, and resolve patient/family grievances concerning the quality of care and services by providing a formal mechanism for investigating patient complaints. In addition, the department coordinates the implementation of JCAHO standards and state/federal laws pertaining to patients' rights, advance directives, the Americans with disabilities Act, and ethical issues. The Director of the Office of Patient Advocacy is Sally Millar, RN, MBA. Diann Burnham, Denise Flaherty, Linda Kane, and Steve Reardon, are the Advocacy Representatives. Lani Mauricio is the Patient Advocacy Coordinator. To inquire about positions available in this department, contact Liz Sullivan at ecsullivan@partners.org.

The office is located in the lobby of the Wang Ambulatory Care Center, Room 18. It is open Monday through Friday from 8:30 AM until 5:00 PM, excluding holidays.

You may call 617-726-3370 for assistance. In addition, Notary Public services are available through this office.