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The Diversity Steering Committee of the PCS Collaborative
Governance structure is responsible for the planning and implementation
of educational programs and celebratory events which highlight practice
competence and organizational contributions of a highly diverse staff
caring for a multiethnic and multicultural patient population.
Diversity Program
Patient Care Services Information Systems (PCSIS) is
responsible for developing, implementing and evaluating clinical and administrative
information tools and systems. The department serves as a liaison between
Patient Care Services and Partners Information Systems.
Information Systems
As part of the Partners International Program, the Massachusetts General
Hospital International Patient Center is a full-service office that assists
international patients and referring physicians looking for a consultation,
a second opinion or treatment for a complex illness.
International Patient Center
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Patient Care Services (PCS) Financial Management Systems is responsible
for the review, analysis and evaluation of management systems and programs
within Patient Care Services. The department provides support to the leadership
of nursing departments, the clinical therapies and social services to
assure effective and optimum utilization of personnel, fiscal and material
resources.
Management Systems
Medical interpreters are available to facilitate communication between
non-English or limited-English speaking patients and the MGH staff. Interpreters
for deaf and hard of hearing patients may also be booked through the office.
Medical Interpreters
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The Office of Patient Advocacy (OPA) is responsible for managing the hospital's
patient commendation and complaint process. Patient Advocates serve as
liaisons between patients and the hospital.
Office for Patient Advocacy
MGH volunteers are a talented and generous group of 1,200 men, women,
and students who volunteer each year and make a difference in the lives
of our patients, their families, and our staff. Volunteer
Department
The General Store
& Flower Shop
Patient Care Services (PCS) Office of Quality & Safety embraces the MGH vision of “leading the nation in quality and safety”. Our message is to offer patients and one another our best in every moment. The PCS Office of Quality & Safety is responsible for developing, implementing and supporting strategies for improving health care quality.
PCS Office of Quality & Safety
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