Leaders of initiatives to support Patient Care Services operations, foster diversity of staff and create culturally competent care strategies to support the local and international patients we serve.
Diversity Program The Diversity Steering Committee of the PCS Collaborative Governance structure is responsible for the planning and implementation of educational programs and celebratory events which highlight practice competence and organizational contributions of a highly diverse staff caring for a multiethnic and multicultural patient population. Diversity ProgramPatient Care Services Informatics Patient Care Services Informatics (PCSI) is responsible for developing, implementing and evaluating clinical and administrative information tools and systems. The department serves as a liaison between Patient Care Services and Partners Information Systems. PCS InformaticsMGH Retail Shops The MGH Retail Shops, operated by the Ladies Visiting Committee, exist for the convenience of our patients, families and staff. Our goal is to provide a welcoming and easy retail option for our customers. All proceeds from the shops support hospital projects and programs. | Financial Management Systems Patient Care Services (PCS) Financial Management Systems is responsible for the review, analysis and evaluation of management systems and programs within Patient Care Services. The department provides support to the leadership of nursing departments, the clinical therapies and social services to assure effective and optimum utilization of personnel, fiscal and material resources. PCS Financial Management SystemsMedical Interpreters Medical interpreters are available to facilitate communication between non-English or limited-English speaking patients and the MGH staff. Interpreters for deaf and hard of hearing patients may also be booked through the office. PCS Office of Quality & Safety Patient Care Services (PCS) Office of Quality & Safety embraces the MGH vision of “leading the nation in quality and safety”. Our message is to offer patients and one another our best in every moment. The PCS Office of Quality & Safety is responsible for developing, implementing and supporting strategies for improving health care quality. PCS Office of Quality & Safety
| Office of Patient Advocacy The Office of Patient Advocacy (OPA) is responsible for managing the hospital's patient commendation and complaint process. Patient Advocates serve as liaisons between patients and the hospital. Office of Patient AdvocacyVolunteer Department MGH volunteers are a talented and generous group of 1,200 men, women, and students who volunteer each year and make a difference in the lives of our patients, their families, and our staff. Volunteer Department |
