Departmental Training      

Our department is proud to maintain a reputation for providing competent and comprehensive services. This reputation is earned and maintained through our dedication to professional development. Members of the Police and Security department receive over 6,000 hours of education and training and maintain one of the most advanced training programs of any hospital throughout the nation. Below is a synopsis of both standard and specialized training courses.

Standard Training:

Specialized Training:

New Employee Orientation Fire Safety Standard Precautions OJT Performance Training PSTN Security Officer Series Reserve/Intermittent Police Academy Firearms Safety CPR/AED First Responder IAHSS Basic Officer Course Management of Aggressive Behavior (MOAB) OC Spray Handcuffing Techniques Diversity Training Patrol Officer Training Special Police In-Service Criminal Law Update Communications Training

COBWEB Police Bicycle Patrol School Crime Prevention Practitioner Domestic Violence Training Train the Trainer Education Reid School of Investigations Executive Protection Program Security Survey/Risk Assessment Charge Officer Training Sexual Assault Investigation Training IAHSS Supervisor Training PSTN Supervisor Series Workplace Violence Training Courtroom Procedure Hazmat Training Sexual Harassment Training Interviewing Skills Cybercrime Investigations Public Speaking Training

Police and Security officers receive hands-on instruction on Handcuffing.	Police and Security officers enhance their skills through MOAB (Management of Aggressive Behavior).

Committees      

Our department members voluntarily invest their time and energy into our committee work, in order to meet the ever-increasing challenges within the Security Industry and MGH Community.

 

 

 

 

 

The Community Policing Committee is dedicated to increasing our Community Policing program and introducing crime prevention methods throughout the MGH community. The members are developing dynamic training programs for members of our department to ensure we have a safe environment for our customers

The Customer Service Committee realizes customer service is the most visible aspect of our department and our reputation is built on the perceptions of our customers. The ultimate objective of the committee is to develop new and improved methods that will assist in increasing our reputation as an extraordinary service organization.

The Diversity Committee serves to formally recognize the strength and values that diverse backgrounds bring to the department. The committee members have taken a leadership role in recognizing and respecting the strengths and values of people of different backgrounds, cultures, and beliefs and are committed to ensuring this permeates throughout the organization.

The Functionality Committee is established to review the myriad of functions performed by the department in order to ensure optimal deployment of resources and enhanced productivity.

The Marketing Committee is designed to maximize the ability of our customers to utilize our services while projecting a reputation of excellence and compassion. Police, Security and Outside Services consists of five areas: Security, Parking, Commuter Services, Valet and Photography. Members will develop initiatives emphasizing the services, functions and programs offered and performed by each department.

The Systems Overview Committee is a department-wide voluntary group committed to analyzing problems, providing solutions and educating the department on the technologies used to protect and serve the MGH community. Members are developing a seamless relationship between operations and systems that supports the MGH community.

Outreach Training and Education      

A safe and secure work environment depends upon addressing the MGH Community’s concerns on workplace security, crime prevention issues and personal safety. Areas of concern are addressed through training and education.

 

Presentations 

• Security Services at MGH
• Narcotics Diversion
• Annual Employee Education
• Child Safety and Security
• Annual POPPS Fair
• CPR/AED
• Personal Safety
• First Responder
• Domestic Violence
• Diversity
• Workplace Violence
• Hugs and “Code Pink” Training
• Sexual Harassment
• Integrated Systems Training
• Crime Prevention Series
• Information Security
• Management of Aggressive Behavior
• Security Focus Groups
• Suspicious Packages
• New Employee Orientation
• Giving “Bad” News-Manager Series
• Bomb Threat Procedures
• Security for Senior Citizens
• Critical Incident Stress Debriefings

The training is available in three genres: in-person, videotape training, and self-study.