We ask because we care…new Patient Photo Identification Policy

On Aug. 30, 2011, the Hospital kicked off the VERI-Safe Patient Care campaign. VERI-Safe stands for “Verify EveRyone’s Identity for Safe Patient Care.” It is an MGH-wide effort to improve patient safety and prevent the continued growth of medical identity theft.

Upon check-in for ambulatory practice visits, inpatient admissions and surgery, patients will be asked to provide a government-issued photo ID. If the patient does not have an ID he or she will simply be reminded to bring it with them to all future appointments and be asked an additional verification question. No patient will ever be refused care if they do not have a photo ID.

Look for the VERI-Safe Patient Care signs to be prominently displayed at check-in sites throughout MGH and our affiliated practices. If you have any questions about the implementation of this campaign, please contact Andrea Gagné, senior project manager for Admitting and Registration Services or Kristin Smith, senior project manager for the Practice Improvement Division.

If you have questions concerning medical identity theft and MGH’s response to these events, please contact Mark Haas, associate director for Health Information Services. You can also review the new policy available on Trove in the Privacy and Security manual entitled, "Identity Authentication at Patient Intake Sites."


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