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In our quality management program, our ultimate goal is to have universal adherence to the quality and safety practices and guidelines that we adopt and to reduce adverse events over time, to the lowest achievable level, and to zero, where possible.
The Division of Quality Management within the Department of Psychiatry serves as the focal point for its quality management activities. Janet Wozniak, MD,, serves as the Director of Quality Management. She chairs a multidisciplinary, departmental quality assurance committee made up of voluntary faculty, including five psychiatrists, three psychologists, and two nurses.
The director of the division performs a fairly recently expanded role--combining both the historical quality assurance (QA) function with quality improvement (QI) activities. Similar “quality chairs” have been established at the departmental level throughout MGH to meet growing demands for quality from payers, patients, and regulatory agencies.
There are four major activities which fall under the domain of Departmental Quality. These include the following:
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