August 6 , 2004

PACE labels make a world of difference

For years, MGH employees have used a cumbersome machine called an addressograph
to stamp patients' blue cards for lab tests and specimens. The only alternative to using the addressograph has been to hand write the information on the blue card. Because of the PACE (Patient Administrative Cycle Enhancement) project, both of these methods will no longer be necessary.

The MGH and Massachusetts General Physicians Organization practices and some ancillary departments that use the IDX system are in the process of transitioning to using computer-generated labels on requisitions and specimens. Some practices have already made the change to labels. The practices that do not use the IDX system will continue to order tests the same way they do now.

Using labels eliminates the unclear blue card stamps or the possibility of poor handwriting. Having clear information will help lab staff process tests more
efficiently, and as a result, the labels should improve the quality and safety of patient care. The MGH Vincent Gynecology Oncology Service began using labels in May. Aimee Fitzgerald, a medical assistant for the service, says the labels ensure that patient information is accurate.

Convenience is another benefit of the labels. In the past, practice staff instructed patients without blue cards to go to Registration for a replacement card. The staff needed the card to stamp lab test or specimen forms. Now, practice staff can print and attach a label – saving patients a trip to Registration.

Labels also save time for staff members who no longer need to use the addressograph or hand write patient information. Practices are able to prepare labels before patients come for their appointment. In addition, labels save time by eliminating the need to redo forms because of an illegible stamp.

"We love the labels because they help us check in patients quickly, and they print out faster and more quietly," adds Kahdija Ibnoueddas, check-in coordinator for the MGH Vincent Gynecology Oncology Service.

For more information about the PACE labels, send e-mail to Fran Rockett at frockett@partners.org.