August 20, 1999

MGH administration sometimes receives thank you letters from grateful patients who are pleased with the care they receive at the hospital. Below is a letter about the MGH Radiation Oncology Unit from an appreciative patient.

Dear Sir or Madam:

I am entrusting this letter to you in order that some recognition be awarded, applauded and lauded to some wonderful members of the Massachusetts General Hospital staff. Firstly, I chose the MGH for my health care for its reputation as the very best in health care, nationally and internationally. What I received from your community was not only the very best in health care and professionalism, but also the finest and most compassionate group of people.

My difficulty is where to begin, for the entire staff of the Radiation Oncology Unit of the Cox building deserves your highest accolades. The nature of my radiation treatment required 30 visits. Within days of my initial treatments, Wendy (receptionist extraordinaire –  balancing greeting patients and phone calls and "other duties") recognized and remembered me by name. Just a little thing but important when you're the "little thing" in this vast facility. When possible, she asked how I was and meant it too. Sincerity cannot be feigned.

The technical staff, who deserves individual recognition, treated me with dignity and humanity while maintaining their complex and professional duties of radiation therapy. With sensitivity and compassion, J.C., Chris, Dina, and Angela –  along with Mike, Judy and Lois –  served as my "champions" for my six-week radiation protocol. Their kindness was unfailing. My letter cannot rightly or thoroughly describe the depth of their concern for patients.

The volunteer staff, Marijane and Gwen, added to making my daily treatment most comfortable by sharing time and insights with warmth and welcome.

The nursing staff, Robin in particular (and I do apologize for not remembering all their names), shared their expertise and skills to provide me with the knowledge of pain management and healing techniques with patience and unhurried calm.

Lastly, but by no means last, were Andy and Mac, who helped me remain independent by letting me park my car, or in times of great traffic stress, parked my car. Greeting me each day with a nod of recognition and/or smile, these men serve your community well with panache, concern and style.

Hopefully, I have drawn your attention to recognize and to esteem your Radiation Oncology community as kind, sincere and compassionate individuals.

Sincerely yours,

Joan Sprizza