September 10, 2004

Something old, something new: Yawkey Center update

On Oct. 12, the first phase of moving for the Yawkey Center for Outpatient Care will begin, welcoming employees and patients to the new center. With anticipation and excitement at the hospital and the Yawkey Center, hundreds of employees are working diligently to ensure that the transition will go as smoothly as possible. Below are a few guidelines for what will change and what will stay the same at the new center.

Staying the same

• The address for the Yawkey Center will remain the same as the hospital: 55 Fruit Street, Boston, MA, 02114.

• Most practice phone numbers, fax numbers and e-mail addresses will remain the same.

• Security for the Yawkey Center will remain the same as on campus. There will be 24-hour security for all entrances and exits. ID badge access also will remain the same.

• There will be daily mail pick-up and drop-off.

• All emergency numbers will remain the same: Police and Security (6-2121);Code Blue (Cardiac Arrest) and Code Red (Fire) (6-3333); Infection Control (6-2036); Employee Assistance Program (6-6976); Occupational Health (6-2217).

• Below is a list of phone extensions that will remain the same for employees at the Yawkey Center.
  
  

  Department	Responsibility	Extension
  Catering services	Catering for meetings and events	6-2528
  Environmental Services	Cleaning	6-2445
  Police and Security	Valet, garage, ambulance, chair cars, etc.	6-2121
  Buildings and Grounds	Maintenance and repairs	6-2422
  IS Help Desk	Computer Assistance	6-5085
  Biomedical Engineering	Medical equipment	4-1333
  Medical Interpreter Services	Language interpretation for patients	6-6966
  Patient Financial Services	Free care issues	6-2191
  Patient Transport	Transferring patients	6-2255
  Human Resources	PeopleSoft, payroll, etc.	6-6338

  
  

Changes to expect

• Hours of operation for Yawkey Center practices generally will be Monday through Friday, from 8 am to 6 pm. Some practices also will have extended and/or weekend hours as needed.

• To ensure that exam room space is used efficiently to optimize workflow and to minimize peaks in ancillary services, practices will maintain level scheduling.

• Practices will be sharing common space, such as staff lounges, locker rooms and a medical records room.

• Supplies will be stocked centrally by Materials Management staff. Supply Support and Linen Services have a new phone number - (617) 643-1140.

• There will be conference rooms located at the Yawkey Center that will be available for the MGH community.

• A new patient tracking system will be piloted in Yawkey practices to help improve staff communication, increase accessibility of information throughout patient visits, and provide employees with data for workflow analysis.

MGHers can expect updates in upcoming issues of Hotline. Employees are encouraged to speak to their managers with specific questions about the Yawkey Center.

For more information about the Yawkey Center or to ask a question online, visit www.massgeneral.org/yawkey.