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- When
good is just not good enough
In April 25, MGHers dedicated to improving the service
culture at the hospital attended the latest session of the MGH/MGPO's
Service Learning Series, "Stage II: Planning for Change; Part II:
Learning from Data." Hosted by the MGH Service Improvement Department,
the workshop aimed to teach department and practice leaders how patient
satisfaction survey data can help them better understand their current
level of service, learn ways to take action to improve service and use
tools to monitor service improvement progress.
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