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- Inspiring discretionary effort
MGH leaders often desire to enhance the patient's experience at the hospital
without knowing how to fully tap into one of the keys to achieving this
goal — discretionary effort, which is the initiative, interest,
motivation, dedication, commitment, enthusiasm and loyalty each employee
possesses. Discretionary effort also is a critical success factor for
managers, as it ensures that staff voluntarily express consistent responsiveness
to patients and colleagues.
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