Massachusetts General Hospital Department of Radiation Oncology is committed to making patient care better each day by providing the highest quality of care and service excellence to our patients and their families.
AccreditationsIn March of 2010 the department was recognized with accreditation by the American College of Radiology (ACR). The ACR provides a third-party, impartial peer review and evaluation of patient care. Before granting accreditation, the ACR assesses quality and safety of patient care, documentation of policies and procedures, equipment maintenance and treatment planning records for quality control and documentation.
MGH is accredited by the Joint Commission, and as such, follows all Joint Commission standards, including the Universal Protocol for “Patient Identification,” which verifies the correct patient, correct site, and correct procedure before each treatment. The patient has an active role in the identification process by verifying their name and date of birth. Wristbands are given at the first visit, then e-cards are given to replace the wristband for daily treatment. This is one example of the many quality assurance checks that the department does before the start of each course of treatment, as well as once treatment is underway.
Quality Assurance ProcessesBefore each patient begins treatment, there is a rigorous QA and chart review process to ensure the patient’s treatment plan is ready for treatment. In addition, once treatment is underway, there is an ongoing series of checks and double checks to make sure that treatment is delivered safely and accurately. Our physicians engage in a weekly peer review process to discuss and improve upon treatment plans. Our therapists conduct daily checks, and our physicists conduct monthly and annual checks on all equipment to ensure its safety and accuracy.
Commitment to Continuous Process ImprovementThe Department of Radiation Oncology has been heavily invested in Process Improvement initiatives that improve not only patient care but also help make the department run more efficiently and increase employee satisfaction. Safety and compliance are also at the forefront of deciding upon these initiatives.
StaffingOur hospital and department are pleased and privileged to employ some of the most talented radiation oncology experts in the world. We hold high standards for the hiring and credentialing of all staff and continually assess staff competency as part of our commitment to providing high-quality healthcare services.
Customer Service CouncilThe Customer Service Council is comprised of RNs (Registered Nurses), RTTs (Radiation Therapists), and Administrative staff to address the needs of our patients and identify ways to provide a comfortable radiation oncology patient experience. They are tasked with reviewing patient satisfaction surveys to collect information about our patients’ experiences and design improvements to address patients’ concerns. Examples of amenities added by our Customer Service Council include massage chairs and puzzle tables in select waiting rooms, streamlining communications and orientation to help patients learn what to expect before starting treatment, tools to help inform patients about delays in treatment, and graduation pins, diplomas, and bells to celebrate the end of treatment.
Safety CultureMGH is committed to a culture that supports quality, safety and ongoing process improvement. If you are a patient and ever have a question about your care, we encourage you to ask questions of our staff so that you feel comfortable with the care that you receive.