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Department of Radiation Oncology
Billing, Insurance & Financial Assistance Info
Health insurance coverage is a major concern for cancer patients and their families. The Radiation Oncology staff will be happy to assist you in securing necessary insurance information to insure coverage for you or your child’s radiation treatments.
Health insurance coverage is a major concern for cancer patients and their families. Medical and financial eligibility need to be established prior to confirming an appointment. The Radiation Oncology staff will be happy to assist you in securing necessary insurance information to insure coverage for you or your child’s radiation treatments however; it is the patient’s responsibility to know and understand their plan.Contact the Customer Service or Member Services Dept at your insurance company (the phone numbers are on your insurance card or in your benefits booklet) as to your specific benefits. They should be able to tell you about your in-network and out-of-network coverage and your specific Radiation Therapy benefits.If needed, our staff will help you obtain your referral or authorization, but ultimately it is your responsibility to know and understand your insurance coverage. Please check with your insurance carrier regarding the specific “Radiation Benefits” of your plan and any deductibles or benefit limits you may have. Mass General patients have access to financial counselors who are committed to working with you, your physician, and your insurance company so that you can receive care at our hospital. These counselors are available to help verify your coverage, answer billing questions, and help address any concerns you may have.For questions and/or concerns regarding insurance issues, please refer to the contact information listed below.Patient Financial coordinator: 617-726-2192Rad/Onc insurance questions: 617-726-8785 Proton insurance questions: 617-643-2575International Patients: 617-726-2787
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