For Patients

Whether you live in Boston, across the United States or around world, specialists at Massachusetts General Hospital are available to review your medical records and provide an expert opinion on your diagnosis or treatment plan—without the need for an in-person visit.

Massachusetts General Hospital collaborates with Grand Rounds, a leading digital health care company, to offer remote second opinions from Mass General doctors in virtually every medical specialty. Having a second opinion can reassure you about a challenging diagnosis, or help you and your doctor plan the most appropriate course of treatment.

Benefits of a Remote Second Opinion

  • Convenient. Receive a second opinion from an expert at Massachusetts General Hospital without traveling to Boston
  • Timely. Once your medical records have been collected, you and your local health care provider will receive your second opinion within two weeks
  • Hassle-free. Grand Rounds medical staff will work with your local health care team to compile your medical records and any related tests or imaging

How it Works

When you create an account with Grand Rounds, you will provide information about your condition, as well as the specific questions that you would like a Massachusetts General Hospital specialist to answer.

Next, Grand Rounds medical professionals will contact your local primary care doctor or other health care providers to collect your medical records and any test results or medical imaging you have had done. These materials will be provided to the Mass General specialist who will review your case.

Once your medical records have been collected, you and your local physician will receive your detailed second opinion report within two weeks. Grand Rounds staff will follow up with you to answer any questions.

The cost for most remote second opinions is $850. In rare cases, the complexity of the case will require our specialist to consult with other colleagues, including radiologists and pathologists. In these cases, an additional fee will apply and you will be contacted to approve the payment.

Get Started

Your Privacy

Massachusetts General Hospital and Grand Rounds are strongly committed to protecting the privacy and security of all our patients. The Grand Rounds portal meets federal requirements for protecting personal health information under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

For Health Care Providers

Experts at Massachusetts General Hospital are available to provide you and your patient a medical record review and second opinion on a diagnosis, prognosis or proposed treatment plan—without the need to travel to Boston.

Massachusetts General Hospital has partnered with Grand Rounds, a leading digital health care company, to offer remote second opinions from Mass General doctors in virtually every medical specialty. Having a second opinion can reassure your patient or help you plan the most appropriate course of treatment when faced with a challenging case.

How it Works

When your patient requests a second opinion from Massachusetts General Hospital, medical staff at Grand Rounds will contact you to approve the request and collect medical records, notes and related images or test results. We want to ensure that your patient receives the highest quality, coordinated care, so the complete second opinion will be provided directly to you and your patient to facilitate communication and planning of next steps.

Grand Rounds staff will also contact your patient after the opinion is provided to answer any questions.

Privacy

Massachusetts General Hospital and Grand Rounds are strongly committed to protecting the privacy and security of all our patients. The Grand Rounds portal meets federal requirements for protecting personal health information under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Frequently Asked Questions

What specialties are available for remote second opinions?
Massachusetts General Hospital experts are available in virtually every specialty and subspecialty of medicine and surgery, including cancer, digestive disorders, heart disease, transplantation and vascular medicine. Pediatric specialists from MassGeneral Hospital for Children are also available for consultations.
How is the specialist chosen?
Once you submit a request for a remote second opinion, Massachusetts General Hospital staff will identify the most qualified expert based on your medical information and specific questions.
How much does a remote second opinion cost?
The cost for most remote second opinions is $850. In rare cases, the complexity of the case will require our specialist to consult with other colleagues, including radiologists and pathologists. In these cases, an additional fee will apply and you will be contacted to approve the payment.
Will my insurance cover the cost of a remote second opinion?
Currently, most health plans do not cover remote second opinions or consultations, so patients are responsible for the cost of the second opinion. Massachusetts General Hospital cannot file a claim with your insurance carrier, nor can we provide a procedure (CPT) code for this service.
I need information quickly. Can I request an urgent opinion?
We will do our best to accommodate urgent requests, based on the availability of our specialists and how long it takes to collect your medical records. An additional fee may apply.
Can I schedule a follow-up appointment with the specialist who provided my remote second opinion?
In many cases, yes. After you and your local doctor receive the second opinion, a physician from Grand Rounds will contact you to answer any questions and discuss next steps. If you would like to schedule an in-person visit with a doctor at Massachusetts General Hospital, please alert your Grand Rounds doctor.
Is this service available to anyone?

At this time, we cannot provide remote second opinions to patients living in Alabama, Alaska, Iowa, New Mexico, Rhode Island, Tennessee, Texas and Washington State due to regulatory constraints. If you live in one of these states and would like to schedule an in-person appointment for a second opinion at Massachusetts General Hospital, please call 617-726-4444. If some or all of your medical records are at institutions outside of the United States, please begin your remote second opinion here

Get Started

Get Started

To request a remote second opinion from a specialist at Massachusetts General Hospital, first select the patient's state of residence:

 

If the patient lives in an allowed state, you will be taken to Grand Rounds' website.

International Medical Records

If some or all of the patient's medical records are at institutions outside of the United States, please begin a remote second opinion here

If this is a medical emergency, please dial 911.