Emma Jeffries is a Medical Home Coach, supporting MGH primary care practices working to become Patient-Centered Medical Homes. Previously at the Stoeckle Center, as part of the HMS Academic Innovations Collaborative, she worked with the IMA, MGH Chelsea Adult, and MGH Chelsea Pediatrics on process improvement and team-based care. Her past projects examined triage nurse, front desk, and referral-related workflows. She also worked as a research assistant in Shared Decision Making for the MGH Health Decision Sciences Center. Emma graduated from MIT with a B.S. in Brain and Cognitive Sciences.