Bibliography -> CAHPS Related Publications

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Cleary PD. The increasing importance of patient surveys. (Editorial). BMJ 1999;319: 720-1.

The CAHPS® Survey and Reporting Kit 2002 (the Kit) contains everything necessary to conduct a CAHPS Health Plan Survey, including the CAHPS 3.0 questionnaires in English and Spanish. To learn more about the contents of this Kit or to order a free copy go to www.cahps-sun.org.

Schneider EC, Zaslavsky AM, Landon BE, Lied TR, Sheingold S, Cleary PD. National quality monitoring of Medicare health plans: the relationship between enrollee's reports and quality of cinical care. MedCare 2001;39(12):1313-25.

Today, primary care practitioners are providing more complex care in an increasingly busy environment. This severely limits their time and opportunity to educate patients about their health and chronic illnesses, as well as discuss other issues like prevention and wellness measures - a situation that is frustrating to both practitioners and patients alike.