Bibliography -> Patient and Family-Centered Care

Back to Bibliography main page

Greenfield S, Kaplan S, Ware JE, Jr. Expanding patient involvement in care. Effects on patient outcomes. Ann Intern Med 1985;102(4):520-8.

Fremont AM, Hargraves JL, Rowe RM, Jacobson NB, Ayanian JZ. Patient-centered processes of care and longterm outcomes of myocardial infarction. J Gen Intern Med 2001;16:800-8.

Robinson A, Thomson R. Variability in patient preferences for participating in medical decision making: Implication for the use of decision support tools. Qual Health Care 2001;10 Suppl 1:34-8

Wagner EH, Austin BT, Davis C, Hindmarsh M, Schaefer J, Bonomi A. Improving chronic illness care: Translating evidence into action. Health Aff (Millwood) 2001 Nov-Dec;20(6):64-78.

Coulter A, Cleary PD. Patients' experiences with hospital care in five countries. Health Aff (Millwood) 2001;20(3):244-52.

Frampton S, Charmel P, Gilpin L. Putting patients first. San Francisco: Jossey-Bass Publishers; 2002.

Cleary PD. A hospitalization from hell: A patient's perspective on quality. Ann Intern Med 2003;138(1):33-9.

Price R. A Whole New Life. New York: Plume Press; 1994.

Winawer S. Healing Lessons. Boston: Little Brown; 1998.

Bauby J-D. The Diving Bell and the Butterfly. New York: Alfred Knopf; 1997.

Fowles JB, Kind AC, Craft C, Kind EA, Mandel JL, Adlis S. Patients' interest in reading their medical record: Relation with clinical and sociodemographic characteristics and patients' approach to health care. Arch Intern Med 2004;164(7):793-800.

Ferguson T, Frydman G. The first generation of e-patients. BMJ 2004;328:1148-9.

Lester J, Prady S, Finegan Y, Hoch D. Learning from e-patients at Massachusetts General Hospital. BMJ 2004;328:1188-90.

Webster, PD, Johnson, B. Developing and sustaining a patient and family advisory council. Institute for Family-Centered Care, 2000.

Gilmore JH, Pine BJ 2nd. The four faces of mass customization. Harv Bus Rev 1997;75(1):91-101.

Houck S, Kilo C, Scott JC. Improving patient care. Group visits 101. Fam Pract Manag 2003;10(5):66-8.

Coulter A, Cleary PD. Measuring and improving patients' experiences: How can we make health care systems work for patients? In: Measuring Up: Improving Health System Performance in OECD Countries. Paris, France. OECD. 2002, Chapter 10, 211-224.

Wagner EH, Austin BT, Von Korff M. Improving outcomes in chronic illness. Manag Care Q 1996;4(2):12-25.

Leebov W, Scott G. Service and quality improvement: The customer satisfaction strategy for health care. Jossey-Bass; 1993.

Larson CO, Nelson EC, Gustafson D, Batalden PB. The relationship between meeting patients' information needs and their satisfaction with hospital care and general health status outcomes. Int J Qual Health Care 1996;8(5):447-56.

Leebov W, Scott G, Olson L. Achieving impressive customer service: 7 strategies for healthcare managers. Jossey-Bass; 2000.

Goodman J. Basic facts on customer complaint behavior and the impact of service on the bottom line. Competitive Advantage: ASQ Newsletter, Vol. 8:1, June 1999.

Krupat E, Fancey M, Cleary PD. Information and its impact on satisfaction among surgical patients. Soc Sci Med 2000;51(12):1817-25.

Charles C, Gauld M, Chambers L, O'Brien B, Haynes RB, Labelle R. How was your hospital stay? Patients' reports about their care in Canadian hospitals. CMAJ 1994;150(11):1813-22.

Seybold PB. Get inside the lives of your customers. Harv Bus Rev 2001;79(5):80-9,164.

Seelos L, Adamson C. Redefining NHS complaint handling--the real challenge. Int J Health Care Qual Assur 1994;7(6):26-31.

Von Korff M, Gruman J, Schaefer J, Curry SJ, Wagner EH. Collaborative management of chronic illness. Ann Intern Med 1997;127(12):1097-102.

Leebov W, Afriat S, Presha J. Service savvy healthcare: One goal at a time. Jossey-Bass / AHA Press; 1998.

Roth MS, Amoroso WP. Linking core competencies to customer needs: Strategic marketing of health care services. J Health Care Mark 1993;13(2):49-54.