The Ambulatory Practice of the Future (APF) is an innovative primary care clinic that opened in 2010. Supported by the MGH, the Mass General Physicians Organization, the Stoeckle Center for Primary Care Innovation, and the Center for the Integration of Medicine and Innovative Technology, the APF focuses on empowering patients to engage in their care.
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IF YOU ARE A PATIENT AT THE APF AND TRYING TO REACH THE PRACTICE, PLEASE CALL 617-724-1100.
The Ambulatory Practice of the Future (APF) is an innovative primary care clinic that opened in 2010 adjacent to the Massachusetts General Hospital. By focusing on comprehensive, proactive population management, and by empowering patients to engage in their care, the APF improves the overall health and wellbeing of the MGH-related employee populations. An equally important goal is to return the joy of practicing medicine to practitioners and staff employed in the APF.
The APF’s development has been supported primarily by the MGH, the MGPO (Mass General Physicians Organization), the Stoeckle Center for Primary Care Innovation, and the Center for the Integration of Medicine and Innovative Technology (CIMIT).
The APF care model has been designed with the notion that the patient is at the center of a collaborative, interdisciplinary care team. This team is keenly aware of the patient’s health goals and priorities, and strives to ensure that those goals are met by:
- Providing a culture of service and collaboration
- Engaging the patient both during visits to the practice and in between visit to participate in his/her care and
- Meeting the patients needs at any time and in any location.
To do so, the model relies heavily on the use of technology. A new patient portal will facilitate accurate and dynamic:
- Data capture
Transparency, both from the patient’s side as well as from the practice’s side, aided through the use of technology, is key to successful collaboration.
Operationally, the model relies on a cohesive, seamlessly functioning multidisciplinary care team to support both in-person/in-practice visits as well as virtual visits. Patients will have a point-person on their care team that will attend to requests and facilitate navigation of the healthcare system both within the institution and beyond. The APF will support an ‘open access’ scheduling model, enabling patients to book appointments ahead of time, but also permitting same day or next day appointments to be readily available.
Technologies enabling remote physiologic monitoring will facilitate proactive population management, key to the operational success of the practice. A well-supported care team will also enable all staff to effectively use and grow their unique skill sets as they collaborate to care for patients in this practice.
The APF was created with the idea of being an innovation learning lab for the MGH primary care community while simultaneously functioning as a primary care clinic for employees. The APF will be ideally suited to pilot new concepts, including, but not limited to processes, space and technology. The APF will ensure that it is on the forefront of new developments in the field and expects to disseminate lessons learned to the primary care community at MGH and beyond.