The Stoeckle Center

This section supplies change leaders with the tools and knowledge they need to improve the patient experience of care in their clinical settings.

The tools and knowledge focus on the seven composites (also known as domains) measured by the Massachusetts Health Quality Partners (MHQP) survey as part of the Blue Cross Blue Shield (BCBS) Pay for Performance (P4P) requirements. This section provides information specific to each of the eight composites as well as general information that covers a broad range of improvement topics.