The Stoeckle Center

Additional Resources for Patient Experience of Care Improvement

Accelerating Cultural Transformation

With the tremendous changes occurring in health care, having an organization that can both embrace and excel under change is crucial to your success. The main barrier to building such an organization may be your current culture because "adaptive" changes are required to get employees to give up long-held assumptions, beliefs and routines in order to operate in today's transformed world of health care world.

CAHPS Improvement Guide

The extensive and growing use of CAHPS surveys to assess the quality of health plans and medical groups has created a demand for practical strategies that organizations can use to improve the aspects of performance measured by CAHPS. This Guidebook is designed to help meet this need by describing specific strategies for improving the experience of care.

California Quality Collaborative

A healthcare Improvement organization dedicated to advancing the quality and efficiency of patient care in California.

CareAnywhere Tapestry

Made available by The Innovation Learning Network, the CareAnywhere Tapestry provides a snapshot of innovative ideas in telemedicine from around the world. The ideas presented are not the "solution" but rather stepping stones for patients to receive care, when they want it, where they want it, and how they want it.

Case Studies and Podcasts

These case studies and podcasts are the products of a study conducted by the Stoeckle Center with funding from the Commonwealth Fund.


CRICO/RMF is the patient safety and medical malpractice company owned by and serving the Harvard medical community since 1976. CRICO/RMF's proven ability to combine strong insurance protection with expert legal services and best practices in patient safety enables physicians, institutions, and employees to focus their considerable expertise on their patients and their research.

Institute for Health Care Improvement

IHI works to accelerate improvement by building the will for change, cultivating promising concepts for improving patient care, and helping health care systems put those ideas into action.

Massachusetts Health Quality Partners

MHQP provides reliable information to help physicians improve the quality of care they provide their patients and help consumers take an active role in making informed decisions about their health care.

Massachusetts Medical Society - Online Continuing Education

Four CME modules with slide-audio presentations, tools, templates and resources. These four modules introduce users to key concepts for effective change including, workflow redesign strategies, creating efficient and effective teams, core competencies for the physician-patient relationship, and ways to sustain the changes.

National Initiative for Children’s Healthcare Quality

Led by experienced pediatric healthcare professionals, NICHQ's mission is to improve children’s healthcare by improving the systems responsible for the delivery of children’s healthcare.

The Quality Patient Experience: Concrete, Sustainable Solutions for Your Healthcare Team

Wendy Leebov and Associates provide sustainable solutions that make higher patient satisfaction and the quality patient experience consistent, reliable and predictable.

Transforming Health Through the Patient Experience

A two-day conference hosted by the California HealthCare Foundation (CHCF) to help inspire health care professionals to improve the patient experience in their organization. This conference offered the opportunity to network and share ideas with California-based safety-net organizations, medical groups, IPAs, and other primary care providers. Designed for leaders in quality improvement and those in ambulatory care delivery settings and health plans, sessions focused on: leadership of a patient-centered culture; listening to the patient voice; and solutions to improve the patient experience. Please view the link to find a comprehensive listing of resources and content discussed at the conference.

Studer Group Practicing Excellence Institute for Physicians Seminar Slides

Slides from the Studer Group seminar: Practicing Excellence Institute for Physicians held at the Needham Sheraton in January, 2009.