The Stoeckle Center

Faculty and Guest Lecturers' Profiles

Taryn Bailey

Taryn Bailey MSN, RN, BC has been the Patient Education Specialist and Manager of the Blum Patient and Family Learning Center at the Massachusetts General Hospital for 12 years. She designs, coordinates and implements patient education materials and programs throughout the institution. She is a recognized expert in health literacy, providing consultation in the writing and development of patient education materials and speaks on the issue at the local and national level.

Rebecca Blair

Rebecca Blair, MS, MTS, SPHR is Vice President, Service Excellence, Human Resources and Organizational Development at Faulkner Hospital. Ms. Blair has 28 years of healthcare experience. She is responsible for fostering a culture of employee engagement and improving the quality of the patient experience. She is certified as a Master Facilitator and is an Adjunct Faculty member at Suffolk University. Her educational expertise is in the area of process improvement, teamwork and leadership development.

Jessica Bradley

Jessica Bradley has been the Program Director in Loss Prevention and Patient Safety at CRICO/RMF for eight years. Ms. Bradley received her master’s in public health from Boston University and has a strong background in healthcare administration and behavior change theory. Ms. Bradley has particular expertise in loss prevention and patient safety education, as well as claim analysis and qualitative approaches to system improvement. Additionally Ms. Bradley is responsible for managing all aspects of CRCIO/RMF’s grant program, which supports both scientific and qualitative research in the area of patient safety

Sue Cohen

Sue Cohen, B.A., Psychology, is an IT Manager at Partners Community Healthcare, Inc. (PCHI). Sue has been with PCHI for thirteen years and in her role as Manager of Core Services, she oversees the voice and data infrastructure for the PCHI Needham office. Sue is also responsible for the operation and support of PCHInet, a web portal offering access to applications, tools, and resources designed to help the network deliver efficient, high quality health care.

Susan Edgman-Levitan

Susan Edgman-Levitan, PA, is Executive Director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital. Prior to coming to MGH, she was the founding President of the Picker Institute. She is a Lecturer in the Department of Medicine, Massachusetts General Hospital and an Associate in Health Policy, Harvard Medical School. A constant advocate of understanding the patient’s perspective on healthcare, Susan has been the co-principal investigator on the Harvard Consumer Assessment of Health Plans Study (CAHPS) study from 1995 to the present.

Elizabeth Kaplan

Elizabeth Kaplan, MPH, is a Project Manager of the John D. Stoeckle Center for Primary Care Innovation. She has been at the Center for over 5 years, during which time she has been involved with a number of innovative projects focused on redesigning the delivery of primary care. As the Center’s Project Manager, Elizabeth collaborates closely with clinicians, administrators, patients and families to manage a wide range of projects that promote shared decision-making, quality improvement, and patient-centered care in the eleven adult and pediatric primary care practices and the six community health centers at MGH.

Lee Kaplan

Lee Kaplan, MD, Ph.D. Is the Director of the MGH Weight Center and Associate Professor of Medicine at Harvard Medical School. His clinical expertise is in the areas of obesity medicine, gastroenterology and liver disease. He has a special interest in the causes and complications of obesity and the development of new and more effective preventive strategies and therapies for this problem.

Jennifer Kelley

Jennifer Kelley, MA, RN, CTTS is the Central Tobacco Treatment Coordinator for Partners HealthCare System. As a member of High Performance Medicine Team III, Jennifer manages the portfolio of tobacco cessation projects that deliver consistent and high quality care to all smokers within Partners HealthCare. Jennifer Kelley has a master’s degree in health promotion, is a registered nurse, and certified tobacco treatment specialist. Jennifer has nine years combined experience in tobacco treatment and research with Brigham and Women’s Hospital, Dana-Farber Cancer Institute, UMass Medical School, and Partners Healthcare System.

Debbie LaValley

Debbie LaValley is one of four Program Directors within the Loss Prevention and Patient Safety Department at the CRICO/RMF. She has over thirty years experience in the healthcare field, including ten years of varied clinical nursing followed by work in the Quality Improvement/Risk Management arena and has been certified by the Healthcare Quality Certification Board of the National Association for Healthcare Quality. As a Program Director, she uses her experiences to identify “actionable themes” found in malpractice claims, and uses them as compelling scenarios for institutions to develop patient safety initiatives based on their specific needs. She is also the issue editor of the CRICO/RMF quarterly publication, Forum (published since 1978).

Beverly Loudin

Beverly Loudin, MD, MPH, Director, Patient Safety & Quality, North Shore Physicians Group attended Boston University School of Medicine and completed her residency in ob/gyn at the Tufts-New England Medical Center in 1988. She practiced general ob/gyn until 2000; thereafter she held teaching positions at MGH and BWH where she was involved in resident teaching until November 2007. She worked as a medical director at Tufts Health Plan from 1998-2005; initially she was the Associate Medical Director of Women's Health and then the Medical Director of Women's Health. She received her Masters in Public Health in Health Policy and Administration from the Harvard School of Public Health in June 2007. She began working at North Shore Physicians Group in November 2007 as the Physician Director of Patient Safety and Quality.

Paula Ricci

Paula Ricci, M.Ed, Training Specialist, Performance and Quality Management, of the John D. Stoeckle Center for Primary Care Innovation provides assistance to Partners Community HealthCare Inc. (PCHI) practices in the area of enhancing the Patient Experience of Care. Paula’s work focuses on helping practices improve their Mass Health Quality Partners (MHQP) patient satisfaction scores through training, consulting and other services. Paula has spent over 20 years working as a Training and Development and Organizational Development Consultant for organizations in the US and Japan in the fields of Financial Services, Hospitality, Education and now Healthcare. Her expertise lies in the areas of Customer Service, Management Training, and Team Development.

Elizabeth A. Rider

Elizabeth A. Rider, MSW, MD, FAAP, the Stoeckle Center's Director of Programs for Communications Skills, is a clinician-educator who designs and implements programs to enhance and assess clinicians' communication and professionalism competencies. Dr. Rider teaches and consults internationally on communication skills, reflective practice, patient-doctor relationships, narrative, and medical education program development, and publishes and does research in these areas.

Celeste Robb-Nicholson

Celeste Robb-Nicholson, MD, MPH (Lessie) is a Physician at MGH and an Associate Professor at Harvard Medical School. She is a practicing internist at MGH in Internal Medicine Associates, the Medical Director of the PCOI web site, the Associate Chief of the General Medical Unit, and the Editor-in-Chief of the Harvard Women’s Health Watch, a monthly health newsletter for women that circulates nationally and internationally. Lessie has also been involved in teaching at MGH and Harvard, currently serving as a Senior Mentor in the Principle Clinical Experience and in past as Senior Fellow for Patient Doctor III and as Director of the Primary Care training program.

Diane Stewart

Diane Stewart, Director of Performance Improvement joined PBGH in January 2001. Ms. Stewart directs PBGH’s health care improvement initiative - California Quality Collaborative - a statewide collaborative program to re-engineer care in the outpatient setting in partnership with health plans, medical groups and employers. As part of her responsibilities, she developed the California Improvement Network, a program funded by the California HealthCare Foundation to foster practice improvement across all public and private delivery systems in California.

Lisa Susser

Lisa Susser, Training and Communications Specialist, of the MGH/MGPO Practice Improvement Division, has overseen the MGH Medical Assistant program since its inception in 2007. Lisa's work centers on helping ambulatory practice staff develop the necessary skills to impact the patient experience at Massachusetts General Hospital. She has over 15 years of program management experience, with a focus on integrating technology and adult learning approaches in large organizations as they address culture change in the areas of business ethics and legal compliance.

Jonathan Wald

Jonathan Wald, MD, MPH, FACMI, has led the Patient Gateway program at Partners since 2000. Dr. Wald serves as Associate Director of Clinical Informatics at Partners Healthcare, where he leads development and conducts research in patient computing. Patient Gateway connects thousands of patients with their physicians in over 70 practices for secure online communication and patient access to their own medical records since 2002. He is an instructor in medicine at Harvard Medical School.