The Stoeckle Center

The Patient's Experience of Care Webcast Library

The Stoeckle Center in partnership with PCHI has created a webinar series offered to all Partners employees. The purpose of this series is to provide useful, innovative information to clinicians, managers and staff on a variety of topics and subjects. All webinars have been recorded and are available as webcasts.

The Basics of Huddles

In this webinar presentation, Erin Murphy, NP and Kay Fouhey, Office Manager of NSPG and Barbara Roberge, PhD, GNP, Director of Practice Quality and Safety and Stephanie Davis, Medical Assistant of MGH Senior Health will review what goes into conducting successful and efficient daily huddles. By use of pictures, YouTube videos, and other helpful resources, the faculty will provide learners with the basic how-to's of managing a huddle.

Health Literacy and Patient Education in Primary Care: Improving Communication with Your Patients, November 9, 2011

Presented by Taryn Bailey, MSN, RN, the Executive Director of Professional Practice and Patient Education Services at North Shore Medical Center, this webcast provides an overview of health literacy, and how improved patient education and communication can impact patient health outcomes. Content includes a summary of health literacy data and research; what you can do in your Primary Care environment to address the issue, and how you can integrate patient teaching into a short office visit. Additionally, clinicians learn how to engage patients in their care, and what resources are available to support education efforts.

The Value Of Patient And Family-Centered Care: Improving Quality, Outcomes, And Efficiency, June 28, 2011

A video recording of a live presentation by Susan Edgman-Levitan, PA at Brigham and Women's Hospital focusing on the value of patient and family-centered care.

Webinar on the Patient- Centered Medical Home, Dr. Eugene Heslin, June 21st, 2011

The purpose of this webinar is to hear the experiences of a primary care physician who implemented the Patient-Centered Medical Home model in his practice. The John D. Stoeckle Center for Primary Care Innovation in collaboration with PCHI are teaming up to provide you with an informational webinar on the Patient-Centered Medical Home, featuring Eugene Heslin, MD. Dr. Heslin is the head physician at Bridge Street Medical Group, a primary care practice with six physicians that serves a community of about 18,000 in Saugerties, NY. In 2009, Dr. Heslin's practice decided to adopt the medical home model, and then set out to transform the practice. Along with 10 other Hudson Valley physician practices, including three community health centers, he worked with the Taconic IPA, who brought in TransforMED to help them achieve NCQA medical home recognition. Over the course of a year, all 11 practices in this project—237 primary care physicians working at 51 practice sites—transformed to the patient-centered medical home model.

Patient Education and Health Literacy in Primary Care: Improving Communication with Your Patients, April 28, 2010

Presented by Taryn Bailey, MSN, RN, the Executive Director of Professional Practice and Patient Education Services at North Shore Medical Center, this webcast provides an overview of health literacy, and how improved patient education and communication can impact patient health outcomes. Content includes a summary of health literacy data and research; what you can do in your Primary Care environment to address the issue, and how you can integrate patient teaching into a short office visit. Additionally, clinicians learn how to engage patients in their care, and what resources are available to support education efforts.

Through the Patient's Eyes: Easy Methods to Collect Feedback from Patients, April 11, 2011

This webinar will focus on easy methods to collect ongoing and regular information from your patients on their experience of care in your practice. It will provide resources on how to identify where problems might exist in your practice and offer simple solutions to fix them by way of comment cards, patient walk-throughs, patient interviews, and patient and family advisors.

Reducing 30-day Readmissions, February 23, 2011

The third webinar in a series of three, exploring the PCHI 2011 Inpatient Process Choice Measures.

ED Avoidance, February 9, 2011

The second webinar in a series of three, exploring the PCHI 2011 Inpatient Process Choice Measures.

Through the Patient's Eyes: Easy Methods to Collect Feedback from Patients, February 8, 2011

This webinar will focus on easy methods to collect ongoing and regular information from your patients on their experience of care in your practice. It will provide resources on how to identify where problems might exist in your practice and offer simple solutions to fix them by way of comment cards, patient walk-throughs, patient interviews, and patient and family advisors.

Improving Access to Primary Care, February 7, 2011

The first webinar in a series of three, exploring the PCHI 2011 Inpatient Process Choice Measures.

Through the Patient's Eyes: Easy Methods to Collect Feedback from Patients, February 4, 2011

This webinar will focus on easy methods to collect ongoing and regular information from your patients on their experience of care in your practice. It will provide resources on how to identify where problems might exist in your practice and offer simple solutions to fix them by way of comment cards, patient walk-throughs, patient interviews, and patient and family advisors.

Through the Patient's Eyes: Easy Methods to Collect Feedback from Patients, January 20, 2011

This webinar will focus on easy methods to collect ongoing and regular information from your patients on their experience of care in your practice. It will provide resources on how to identify where problems might exist in your practice and offer simple solutions to fix them by way of comment cards, patient walk-throughs, patient interviews, and patient and family advisors.

Through the Patient's Eyes: Easy Methods to Collect Feedback from Patients, January 18, 2011

This webinar will focus on easy methods to collect ongoing and regular information from your patients on their experience of care in your practice. It will provide resources on how to identify where problems might exist in your practice and offer simple solutions to fix them by way of comment cards, patient walk-throughs, patient interviews, and patient and family advisors.

Medical Assistant Training, November 3, 2010

Participants hear from Beverly Loudin, MD, MPH and Lisa Susser who have been instrumental in the design and delivery of Medical Assistant Training Programs at North Shore Medical Center and MGH. They discuss the highlights of their programs and answer questions.

Health Literacy and Patient Education in Primary Care: Improving Communication with Your Patients, October 14, 2010

Presented by Taryn Bailey, MSN, RN, the Executive Director of Professional Practice and Patient Education Services at North Shore Medical Center, this webcast provides an overview of health literacy, and how improved patient education and communication can impact patient health outcomes. Content includes a summary of health literacy data and research; what you can do in your Primary Care environment to address the issue, and how you can integrate patient teaching into a short office visit. Additionally, clinicians learn how to engage patients in their care, and what resources are available to support education efforts.

Linking Employee Engagement and Patient Satisfaction, October 7, 2010

Employees are essential to improving the quality of the patient’s experience. The degree of employee engagement is related to the level of leadership credibility. One metric for assessing employee engagement is using an appropriate employee survey tool. Led by Rebecca Blair, MS, MTS, SPHR, VP, Human Resources, Faulkner Hospital, this webcast shares best practice examples of how to do this and demonstrates examples of positive outcomes.

Understanding and Treating Obesity, September 14, 2010

Presented by Dr. Lee Kaplan, MD, Ph.D, Director of the MGH Weight Center and an Associate Professor of Medicine at Harvard Medical School, this webcast is designed to coach clinicians who are treating patients with obesity. Dr. Kaplan focuses on the following areas: treating disparities and stigma, distinction between lifestyle changes to improve health and ability to treat obesity, healthy lifestyle, wellness and weight loss, obesity options, tools, and resources.

Best Practices, January 6, 2010

The focus of this webcast is to highlight and share best practices and innovative ideas related to the following topics: Snapshot Program – One Touch Glucometers, presented by Michelle Evans, BWPO, LPN, Brigham Internal Medicine Associates AND Physician Recognition of Staff and Patient Communication presented by Shelley Zitron, Office Manager, Medical Associates of Greater Boston.

Effective Strategies for Treating Tobacco Use and Dependence, April 7, 2010

Facilitated by Jennifer Kelley, MA, RN, CTTS of Partners HealthCare System, this webcast summarizes strategies from The Quick Reference Guide for Clinicians, which contain recommendations from the “Public Health Service Clinical Practice Guideline Treating Tobacco Use and Dependence: 2009 Update.” This webcast provides information that will assist clinicians in identifying and assessing tobacco users and delivering effective tobacco dependency intervention.

Health Literacy and Patient Education in Primary Care: Improving Communication with Your Patients, March 17, 2010

Presented by Taryn Pittman, MSN, RN, Patient Education Specialist and Manager of The Blum Patient and Family Learning Center at MGH, this webcast provides an overview of health literacy, and how improved patient education and communication can impact patient health outcomes. Content includes a summary of health literacy data and research; what you can do in your Primary Care environment to address the issue, and how you can integrate patient teaching into a short office visit. Additionally, clinicians learn how to engage patients in their care, and what resources are available to support education efforts.

Linking Employee Engagement and Patient Satisfaction, January 27, 2010

Employees are essential to improving the quality of the patient’s experience. The degree of employee engagement is related to the level of leadership credibility. One metric for assessing employee engagement is using an appropriate employee survey tool. Led by Rebecca Blair, MS, MTS, SPHR, VP, Human Resources, Faulkner Hospital, this webcast shares best practice examples of how to do this and demonstrates examples of positive outcomes.

Medical Assistant Training, January 20, 2010

Participants hear from Beverly Loudin, MD, MPH and Lisa Susser who have been instrumental in the design and delivery of Medical Assistant Training Programs at North Shore Medical Center and MGH. They discuss the highlights of their programs and answer questions.

Patient Gateway: Opening Communication between Providers and Patients, December 2, 2009

Facilitated by Jonathan Wald, MD, MPH, FACMI, Associate Director, Clinical Informatics, Partners HealthCare, this webcast is designed for clinicians interested in learning more about Patient Gateway uses, applications and access. Patient Gateway is a patient portal available to practices that currently have or plan to implement LMR.

Patient Gateway: Opening Communication between Providers and Patients, April 21, 2010

Facilitated by Jonathan Wald, MD, MPH, FACMI, Associate Director, Clinical Informatics, Partners HealthCare, this webcast is designed for clinicians interested in learning more about Patient Gateway uses, applications and access. Patient Gateway is a patient portal available to practices that currently have or plan to implement LMR.

Pediatric Guidebook: A Resource for Parents and Caregivers, March 24, 2010

Presented by Elizabeth Kaplan, MPH, Project Manager for The John D. Stoeckle Center for Primary Care Innovation at MGH, this webcast serves as an introduction for practice administrators and clinicians to the Pediatric Guidebook. Developed by The Stoeckle Center as part of a PCHI SIGP grant, the Guidebook is designed to serve as a resource for parents and caregivers of our pediatric primary care patients on practice‐specific information, common medical conditions, basic parenting information, and visit preparation.

Primary Care Operations Improvement (PCOI): Uses and Access, February 3, 2010

Facilitated by Celeste Robb-Nicholson, MD, MPH, Medical Director, PCOI Website, Internal Medicine Associates, MGH AND Susan Cohen, Manager, Information Systems, PCHI, this webcast provides clinicians with a greater understanding of the PCOI website, the benefits of using it and how it can be used effectively to improve the experience of care for the patient while enhancing physician/patient communication and quality of work life for primary care clinicians.

Understanding and Treating Obesity, March 10, 2010

Presented by Dr. Lee Kaplan, MD, Ph.D, Director of the MGH Weight Center and an Associate Professor of Medicine at Harvard Medical School, this webcast is designed to coach clinicians who are treating patients with obesity. Dr. Kaplan focuses on the following areas: treating disparities and stigma, distinction between lifestyle changes to improve health and ability to treat obesity, healthy lifestyle, wellness and weight loss, obesity options, tools, and resources.