The Stoeckle Center

Enhancing the Patient's Experience of Care: Programs & Resources

Enhancing both the physician-patient relationship and the clinician and staff quality of life through innovations in the design of medical practice and collaboration among physicians, other clinicians and staff and patients.

About This Program
Partners Community Healthcare Inc. (PCHI) and The Stoeckle Center are committed to enhancing both the physician-patient relationship and the physician experience through innovation in medical practice and collaboration among physicians and their staff.
Because of this commitment and its’ importance to PHS, PCHI ambulatory physicians are participating in two Pay-for-Performance (P4P) Patient Experience Measures in 2011 that focus on physician / office staff training and practice feedback.

Webcast Library

The Stoeckle Center in partnership with PCHI has created a webinar series offered to all Partners employees. The purpose of this series is to provide useful, innovative information to clinicians, managers and staff on a variety of topics and subjects. As part of the 2011 P4P Patient Experience Physician / Practice Training Measures, the Stoeckle Center has previously recorded webinar presentations available for you to listen to on-demand.

Program and Course OfferingsThe John D. Stoeckle Center for Primary Care Innovation, in partnership with PCHI, offers a wide range of courses for clinicians, managers and staff.  We offer onsite training programs, webinars and online courses. CME and CEU credits are awarded for many of these courses.Tools and Resources

This section supplies change leaders with the tools and knowledge they need to improve the patient experience of care in their clinical settings. The tools and knowledge focus on the seven composites (also known as domains) measured by the Massachusetts Health Quality Partners (MHQP) survey as part of the Blue Cross Blue Shield (BCBS) Pay for Performance (P4P) requirements.


Stoeckle Center

50 Staniford Street
Eighth Floor, Suite 802
Boston, MA 02114

Phone: 617.724.8824
Fax: 617.726.4120

Public Transportation Access: yes
Disabled Access: yes

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