Relationship Focus

Mass General TeleNeurology develops and sustains two-way collaborative relationships for the long-term. Our clinical and licensure services, educational programs, quality improvement efforts, and cost-effective technologies, are designed to foster institutional capabilities, raising profiles and building communities around innovative care delivery to achieve the best possible outcome for every patient.

We conduct regular check-ins, including a yearly site visit, with our community hospital partners in New England. During these visits we conduct programmatic reviews, and measure the details around service utilization and treatment, update teams on process or system upgrades, conduct technical checks and review and gather feedback. We also conduct detailed stroke operations “Gap Analyses” for new sites to identify opportunities to strengthen the local stroke operation.  Additionally, Mass General TeleNeurology openly shares Mass General clinical guidelines, screening tools and a wealth of other clinical information. Our program has also been instrumental in supporting our network community hospitals in attaining local, state or national recognition for their achievements in stroke care, such as the American Heart Association/American Stroke Association, Get With The Guidelines program or DNV. Our program also promotes efforts to improve quality, for example, by working to decrease door to needle times network wide by analyzing data for our partners and sharing individualized, actionable recommendations. Our team members are personally available to our partner teams to answer questions, provide follow up and review cases on an ad hoc basis. It’s our commitment to support our partners’ efforts to continuously improve their performance. We believe that close, mutually respectful and sustainable relationships lay at the very core of what makes us successful.

On the other hand, once our systems and processes have been implemented with our Academic Medical Center and Health Systems TeleStroke Consortium partners, we continue to collaborate around stroke research opportunities to advance the science behind stroke diagnosis and therapy. Also, as TeleHealth’s regulations, business models, technologies and use cases are constantly advancing, our TeleStroke Consortium members, led by Mass General TeleNeurology, openly share best business and operational practices to ensure the long term success of their efforts to transform their regional systems of stroke care through innovation and technology.

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